Registrar Systems Officer/ Financial Aid Officer

April 23, 2018

The Michener Institute is Canada’s only post-secondary institution devoted exclusively to the applied health sciences professions. In January 2016 the Michener Institute integrated with University Health Network and has become the Michener Institute of Education at UHN.   Offering full-time, part-time and continuing education programs, The Michener Institute is committed to providing its students with Best Experience, Best Education. Through an innovative healthcare curriculum and an engaging learning environment, The Michener Institute prepares learners to become competent and highly skilled allied health professionals.

If you want to work with a team of professionals dedicated to the advancement of applied health sciences to enhance the health of individuals and communities in Ontario and beyond, we encourage you to apply for the Registrar Systems Officer/Financial Aid Officer position with The Michener Institute.


Michener Institute – Registrar Systems Officer/ Financial Aid Officer

(Full Time Continuing)

Position Summary

The Registrar Systems Officer/FAO reports to the Registrar and is the senior functional systems officer assuming a lead role in parameter and data set-up and Coordinates departmental projects, making decisions and recommendations to ensure achievement of functional system goals. The Officer investigates, analyzes and resolves system/process issues which have a broad impact on the department and the Institute. The Officer provides backup to the primary Financial Aid Officer.

The Registrar Systems Officer/FAO performs the duties of the Records and Registration Officer, and, in addition:

  • Provides guidance and instruction to all Registrar’s Office team members for short and long-term tasks and priorities related to Registrar’s Office systems and acts as first point of contact for investigation of system issues, the development of solutions and escalation as required to Information Management;
  • Conducts regular audits of data in Registrar’s Office systems to ensure coding meets departmental and Ministry standards for data integrity; identifies gaps and takes initiative to identify operational or departmental challenges and opportunities; making recommendations for improvement;
  • Implements curriculum and model route changes in the Student Information System (SIS), understanding the complexities of multiple curriculum changes over time, and their impact on students’ academic records and graduation requirements;
  • Develops and maintains inventory of SIS coding requirements and operational procedures aligned with policy in departmental procedures manuals;
  • Prepares annual fee schedules in the SIS to ensure consistency of application of tuition policy;
  • Prepares data required for production of T2202A reports including the accurate and timely interpretation of tax guidelines as they relate to student records;
  • Provides “central clearing house” for management and clean-up of duplicate records. Analyzes suspected duplicate records and makes decisions on merging/purging;
  • Oversees the department-wide implementation of the testing protocol for the SIS and Self-Service;
  • Acts as the lead in the set up of Scheduling parameters (timetables and exams) and assists in the integration of SIS, Self-Service and Scheduling processes for data validations and to ensure system concordance;
  • Acts as back up to the primary Financial Aid Officer for over 300 students per year including:
  • Acting as the operational lead/liaison for the Ontario provincial Ontario Student Assistance Program (OSAP) for student financial assistance administration matters (including audits and reporting);
  • Annual updating of the OSAP portal with current tuition/program information for all OSAP eligible programs;
  • Processing and submitting documentation (including Confirmation of Enrolments) related to OSAP and out-of-province student financial assistance applications;
  • Acting as liaison between students, provincial student financial assistance programs, and, the National Student Loans Service Centre relating to a student’s loan application and funding;
  • Ensuring that student’s OSAP information/enrolment status is up to date (e.g. withdrawals, income information, etc.) and processes refunds directed to NSLC where fees were redirected to Michener; and
  • Advising students on processes regarding assessment review requests, status changes, income updates, and other inquiries.
  • Other duties as assigned.

Position Qualifications:

  • An undergraduate degree with coursework in introductory accounting or research methods, five years of directly related experience, of which two (2) years are directly related to systems in post-secondary education OR an equivalent combination of education and experience.
  • Must have an excellent working knowledge of student records systems including extensive and detailed knowledge required of the Institute’s admission, registration and records policies and procedures.
  • Demonstrated positive customer service skills, superior interpersonal skills and the ability to work independently and in a team-based environment.
  • Demonstrated organizational, problem solving, and decision-making skills to multi-task, meet deadlines, and be flexible in a fast-paced, changing environment.
  • Experience using an integrated student information database system and proficient computer/technical skills, using all aspects of MS Office suite.


Qualified applicants are invited to submit a detailed resume and cover letter noting posting 18-04FT to:

The Michener Institute

Human Resources

222 St. Patrick Street

Toronto, ON, M5T 1V4



For further information on The Michener Institute, please visit our website at

The Michener Institute is publicly funded by the Ministry of Health & Long-Term Care and is an equal opportunity employer. We offer accommodation for applicants with disabilities during the recruitment process.

While we thank all applicants only those selected for an interview will be contacted.