Academic Service Standards

 

 

 

 

 Michener Communication Standards

Communication Standard
Acknowledge voicemail and e-mail 2 business days
If absent/offsite or have flexible business hours, provide details of availability and alternate contact names on voicemail and e-mail

 Academic Service Standards

Service Standard Contact
Accurate and consistent program information in all publications
  • Ongoing
All programs
Student/Faculty schedules
  • 30 days prior to start of semester
All programs
Textbook lists
  • 30 days prior to start of semester
All programs
Course outlines
  • 30 days prior to start of semester
All programs
Assessment using multiple modalities
  • Minimum of two evaluation strategies used per course
All programs
Assessment results
  • Within 10 business days
    • (with the exception of end of semester grades which are required for Promotion Review Committee)*
All programs
Assessment review
  • Within 10 business days after results available
All faculty
Supplemental assessment week
  • Within 10 business days after approval granted (with the possible exception of the Summer Clinical Simulation semester)
All programs
Student advisement
  • During faculty posted office hours or by appointment
All faculty & Administration
 Student feedback solicited:

  • Faculty evaluation
  • Course evaluation
  • All faculty every year
  • All courses at the end of each semester
All programs
 Graduate feedback solicited:

  • Graduate satisfaction & placement survey
  • Annual survey
All programs
 Employer feedback solicited:

  • Employer satisfaction survey
  • Annual survey
All programs

 

If you have comments or suggestions for improving our academic services, please contact the Academic Chairs.

* See Academic Dates

Approved 2014-11-26

Document No.: AC-STD-032