Communication and Conflict
Workshop 9am to 4pm
See below for registration information. Limited number of seats available, register early.
9am to 4pm
Kerry Knickle LLM(ADR), Nancy McNaughton PhD
Professional conflict in the workplace takes its’ toll on team function, professional and personal relationships and patient safety. Our perceptions and judgment of others may lead to unaddressed and unresolved collegial conflict. Attribution theory suggests that individuals differ in their causal explanations of behaviour which may potentially lead to misunderstandings and collegial tensions. This experiential session brings attributions theory to life using live simulation. Participants are provided opportunities to reflect on their assumptions and to actively engage in building communication and conflict resolution capacity. An emphasis on how power and emotion affects our ability to resolve conflict is also a focus of discussion. This workshop has been delivered internationally and locally across a range of health disciplines and inter-professional groups from trainees to practicing professionals.
- Reflect on their response to conflict
- Examine personal and professional issues that arise in conflict
- Discuss the relevance of attribution theory to our daily judgments and assumptions
- Explore and practice effective communication techniques
- Participate in group problem solving and debriefing through simulation