Communication and Conflict

Course Information

Course Code


Instruction Method

Workshop 9am to 4pm


See below for registration information. Limited number of seats available, register early.


9am to 4pm


Kerry Knickle LLM(ADR), Nancy McNaughton PhD

Learner Outcomes

Professional conflict in the workplace takes its’ toll on team function, professional and personal relationships and patient safety. Our perceptions and judgment of others may lead to unaddressed and unresolved collegial conflict. Attribution theory suggests that individuals differ in their causal explanations of behaviour which may potentially lead to misunderstandings and collegial tensions. This experiential session brings attributions theory to life using live simulation. Participants are provided opportunities to reflect on their assumptions and to actively engage in building communication and conflict resolution capacity. An emphasis on how power and emotion affects our ability to resolve conflict is also a focus of discussion. This workshop has been delivered internationally and locally across a range of health disciplines and inter-professional groups from trainees to practicing professionals.

Participants will:

  • Reflect on their response to conflict
  • Examine personal and professional issues that arise in conflict
  • Discuss the relevance of attribution theory to our daily judgments and assumptions
  • Explore and practice effective communication techniques
  • Participate in group problem solving and debriefing through simulation


If minimum numbers are not reached, the workshop may be cancelled.

Text Book

Materials provided


Michener Institute of Education at UHN, ST. Patrick Street Campus Room location will be released via email.

Communication and Conflict Workshop – CC913

Up Close and Professional

COVID Vaccine Requirement:

Proof of full vaccination will be required.

Instructions to upload proof of COVID vaccination to Self Service

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