{"id":968,"date":"2026-08-25T09:28:04","date_gmt":"2026-08-25T13:28:04","guid":{"rendered":"https:\/\/michener.ca\/digital-compassion-lab\/?page_id=968"},"modified":"2026-09-15T15:08:39","modified_gmt":"2026-09-15T19:08:39","slug":"our-digital-compassion-work","status":"publish","type":"page","link":"https:\/\/michener.ca\/digital-compassion-lab\/digital-compassion-lab\/our-digital-compassion-work\/","title":{"rendered":"Our Digital Compassion Work"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-background-color has-white-color has-black-background-color has-text-color has-background has-link-color wp-elements-1 is-layout-constrained wp-container-core-group-is-layout-d0cada9c wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-group alignwide 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wp-block-navigation wp-block-navigation-2\"><li class=\"wp-block-navigation-item words wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/michener.ca\/digital-compassion-lab\/\"><span class=\"wp-block-navigation-item__label\">Digital Compassion Lab<\/span><\/a><\/li><li class=\"wp-block-navigation-item words wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/michener.ca\/digital-compassion-lab\/digital-compassion-lab\/about-us-digital-compassion-lab-team\/\"><span class=\"wp-block-navigation-item__label\">About Us<\/span><\/a><\/li><li class=\"wp-block-navigation-item words wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/michener.ca\/digital-compassion-lab\/digital-compassion-lab\/publications\/\"><span class=\"wp-block-navigation-item__label\">Publications<\/span><\/a><\/li><li data-wp-context=\"{ &quot;submenuOpenedBy&quot;: { &quot;click&quot;: false, &quot;hover&quot;: false, &quot;focus&quot;: false }, &quot;type&quot;: &quot;submenu&quot;, &quot;modal&quot;: null, &quot;previousFocus&quot;: null }\" data-wp-interactive=\"core\/navigation\" data-wp-on--focusout=\"actions.handleMenuFocusout\" data-wp-on--keydown=\"actions.handleMenuKeydown\" data-wp-on--pointerenter=\"actions.openMenuOnHover\" data-wp-on--pointerleave=\"actions.closeMenuOnHover\" data-wp-watch=\"callbacks.initMenu\" tabindex=\"-1\" class=\"wp-block-navigation-item has-child open-on-hover-click sub-menu subwords wp-block-navigation-submenu\"><a class=\"wp-block-navigation-item__content\" href=\"\/digital-compassion-lab#projects\"><span class=\"wp-block-navigation-item__label\">Projects<\/span><\/a><button data-wp-bind--aria-expanded=\"state.isSubmenuOpen\" data-wp-on--click=\"actions.toggleMenuOnClick\" aria-label=\"Projects submenu\" class=\"wp-block-navigation__submenu-icon wp-block-navigation-submenu__toggle\" ><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M1.50002 4L6.00002 8L10.5 4\" stroke-width=\"1.5\"><\/path><\/svg><\/button><ul data-wp-on--focus=\"actions.openMenuOnFocus\" style=\"background-color:#00000052\" class=\"wp-block-navigation__submenu-container has-text-color has-ast-global-color-4-color has-background sub-menu subwords wp-block-navigation-submenu\"><li class=\"wp-block-navigation-item sub-menu text-colour wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/michener.ca\/digital-compassion-lab\/digital-compassion-lab\/our-digital-compassion-work\/\"><span class=\"wp-block-navigation-item__label\">Our Digital Compassion Work<\/span><\/a><\/li><li class=\"wp-block-navigation-item text-colour sub-menu wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/michener.ca\/digital-compassion-lab\/digital-compassion-lab\/supporting-student-mental-health-through-digital-compassion\/\"><span class=\"wp-block-navigation-item__label\">Supporting Student Mental Health Through Digital Compassion<\/span><\/a><\/li><li class=\"wp-block-navigation-item text-colour sub-menu wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/michener.ca\/digital-compassion-lab\/digital-compassion-lab\/partnering-with-people-with-lived-experience-to-address-epistemic-injustice\/\"><span class=\"wp-block-navigation-item__label\">Partnering with People with Lived Experience to Address Epistemic Injustice<\/span><\/a><\/li><li class=\"wp-block-navigation-item text-colour sub-menu wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"https:\/\/michener.ca\/digital-compassion-lab\/digital-compassion-lab\/accelerating-the-responsible-equitable-adoption-of-ai-through-education\/\"><span class=\"wp-block-navigation-item__label\">Accelerating the Responsible &amp; Equitable Adoption of AI Through Education<\/span><\/a><\/li><\/ul><\/li><\/ul>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><\/nav><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flex wp-block-group-is-layout-flex\"><div class=\"wp-block-site-logo\"><a href=\"https:\/\/michener.ca\/digital-compassion-lab\/\" class=\"custom-logo-link\" rel=\"home\"><img loading=\"lazy\" decoding=\"async\" width=\"302\" height=\"83\" src=\"https:\/\/michener.ca\/digital-compassion-lab\/wp-content\/uploads\/sites\/13\/2026\/08\/UHN-Logo-RGB_KO-MI-scaled-150x42.png\" class=\"custom-logo\" alt=\"Digital Compassion Lab\" srcset=\"https:\/\/michener.ca\/digital-compassion-lab\/wp-content\/uploads\/sites\/13\/2026\/08\/UHN-Logo-RGB_KO-MI-scaled.png 2560w, https:\/\/michener.ca\/digital-compassion-lab\/wp-content\/uploads\/sites\/13\/2026\/08\/UHN-Logo-RGB_KO-MI-scaled-300x83.png 300w, https:\/\/michener.ca\/digital-compassion-lab\/wp-content\/uploads\/sites\/13\/2026\/08\/UHN-Logo-RGB_KO-MI-scaled-1024x285.png 1024w, https:\/\/michener.ca\/digital-compassion-lab\/wp-content\/uploads\/sites\/13\/2026\/08\/UHN-Logo-RGB_KO-MI-scaled-768x214.png 768w, https:\/\/michener.ca\/digital-compassion-lab\/wp-content\/uploads\/sites\/13\/2026\/08\/UHN-Logo-RGB_KO-MI-scaled-1536x427.png 1536w, https:\/\/michener.ca\/digital-compassion-lab\/wp-content\/uploads\/sites\/13\/2026\/08\/UHN-Logo-RGB_KO-MI-scaled-2048x570.png 2048w, https:\/\/michener.ca\/digital-compassion-lab\/wp-content\/uploads\/sites\/13\/2026\/08\/UHN-Logo-RGB_KO-MI-scaled-150x42.png 150w\" sizes=\"auto, (max-width: 302px) 100vw, 302px\" \/><\/a><\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-cover alignfull\" style=\"min-height:430px;aspect-ratio:unset;\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" class=\"wp-block-cover__image-background wp-image-1993 size-full\" alt=\"Medical technology concept. Remote medicine. Electronic medical record.\" src=\"https:\/\/michener.ca\/digital-compassion-lab\/wp-content\/uploads\/sites\/13\/2026\/09\/AI_ODCW_Hero.jpg\" style=\"object-position:36% 26%\" data-object-fit=\"cover\" data-object-position=\"36% 26%\" srcset=\"https:\/\/michener.ca\/digital-compassion-lab\/wp-content\/uploads\/sites\/13\/2026\/09\/AI_ODCW_Hero.jpg 1920w, https:\/\/michener.ca\/digital-compassion-lab\/wp-content\/uploads\/sites\/13\/2026\/09\/AI_ODCW_Hero-300x169.jpg 300w, https:\/\/michener.ca\/digital-compassion-lab\/wp-content\/uploads\/sites\/13\/2026\/09\/AI_ODCW_Hero-1024x576.jpg 1024w, https:\/\/michener.ca\/digital-compassion-lab\/wp-content\/uploads\/sites\/13\/2026\/09\/AI_ODCW_Hero-768x432.jpg 768w, https:\/\/michener.ca\/digital-compassion-lab\/wp-content\/uploads\/sites\/13\/2026\/09\/AI_ODCW_Hero-1536x864.jpg 1536w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><span aria-hidden=\"true\" class=\"wp-block-cover__background has-ast-global-color-3-background-color has-background-dim-70 has-background-dim\"><\/span><div class=\"wp-block-cover__inner-container is-layout-constrained wp-block-cover-is-layout-constrained\">\n<h1 class=\"wp-block-heading has-text-align-left othertitle has-ast-global-color-4-color has-text-color has-link-color wp-elements-2 wp-states-9bdd1520\" style=\"padding-top:11rem;padding-right:7rem;padding-bottom:0.57rem;padding-left:var(--wp--preset--spacing--30);font-size:60px;font-style:normal;font-weight:800\">Our Digital Compassion Work<\/h1>\n<\/div><\/div>\n\n\n\n<p class=\"has-text-align-center has-ast-global-color-4-color has-ast-global-color-3-background-color has-text-color has-background has-link-color wp-elements-3 wp-states-0f18050a wp-block-paragraph\" style=\"padding-top:var(--wp--preset--spacing--80);padding-right:8rem;padding-bottom:var(--wp--preset--spacing--80);padding-left:8rem;font-size:18px;font-style:normal;font-weight:400\">As digital technologies become increasingly embedded in healthcare, new opportunities and challenges emerge for maintaining compassion, trust, and human connection. Through an ongoing partnership with AMS Healthcare, this work has advanced digital compassion through research, education, patient engagement, organizational guidance, and equity-focused initiatives. Together, these efforts have produced practical tools and resources that support compassionate care in digital healthcare environments.<\/p>\n\n\n\n<h2 class=\"wp-block-heading fade has-ast-global-color-4-color has-ast-global-color-3-background-color has-text-color has-background has-link-color has-large-font-size wp-elements-4\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--60);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--60);font-style:normal;font-weight:600\">Genesis of Digital Compassion<\/h2>\n\n\n\n<div class=\"wp-block-group alignwide has-background is-layout-constrained wp-container-core-group-is-layout-c4223c44 wp-block-group-is-layout-constrained\" style=\"background:radial-gradient(rgba(191,34,61,0.42) 8%,rgb(0,0,0) 52%,rgb(0,0,0) 99%);margin-top:0;margin-bottom:0;padding-right:5rem;padding-left:5rem\">\n<div class=\"wp-block-media-text has-media-on-the-right is-stacked-on-mobile\" style=\"border-style:none;border-width:0px;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-left-radius:0px;border-bottom-right-radius:0px;padding-right:0;padding-left:0;grid-template-columns:auto 23%\"><div class=\"wp-block-media-text__content\">\n<p class=\"has-ast-global-color-4-color has-text-color has-link-color wp-elements-5 wp-states-a5bed8f4 wp-block-paragraph\" style=\"padding-right:var(--wp--preset--spacing--80);font-size:17px\">Digital compassion emerged from a growing recognition that healthcare was rapidly evolving from face to-face and paper-based interactions to increasingly digital environments shaped by technologies such as electronic health records, virtual care, patient portals, and artificial intelligence. As these technologies became more integrated into care delivery, questions began to emerge about how healthcare systems could preserve human connection, therapeutic relationships, and compassionate care within digital environments.<\/p>\n<\/div><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"760\" height=\"520\" src=\"https:\/\/michener.ca\/digital-compassion-lab\/wp-content\/uploads\/sites\/13\/2026\/09\/DigitalCompassion_Icons_01.png\" alt=\"\" class=\"wp-image-1994 size-full\" srcset=\"https:\/\/michener.ca\/digital-compassion-lab\/wp-content\/uploads\/sites\/13\/2026\/09\/DigitalCompassion_Icons_01.png 760w, https:\/\/michener.ca\/digital-compassion-lab\/wp-content\/uploads\/sites\/13\/2026\/09\/DigitalCompassion_Icons_01-300x205.png 300w\" sizes=\"auto, (max-width: 760px) 100vw, 760px\" \/><\/figure><\/div>\n\n\n\n<div class=\"wp-block-media-text alignfull is-stacked-on-mobile\" style=\"border-style:none;border-width:0px;border-top-left-radius:0px;border-top-right-radius:0px;border-bottom-left-radius:0px;border-bottom-right-radius:0px;margin-top:0;margin-right:0;margin-bottom:0;margin-left:0;padding-top:var(--wp--preset--spacing--50);padding-right:0;padding-bottom:var(--wp--preset--spacing--50);padding-left:0;grid-template-columns:23% auto\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"760\" height=\"520\" src=\"https:\/\/michener.ca\/digital-compassion-lab\/wp-content\/uploads\/sites\/13\/2026\/09\/DigitalCompassion_Icons_012.png\" alt=\"\" class=\"wp-image-1996 size-full\" srcset=\"https:\/\/michener.ca\/digital-compassion-lab\/wp-content\/uploads\/sites\/13\/2026\/09\/DigitalCompassion_Icons_012.png 760w, https:\/\/michener.ca\/digital-compassion-lab\/wp-content\/uploads\/sites\/13\/2026\/09\/DigitalCompassion_Icons_012-300x205.png 300w\" sizes=\"auto, (max-width: 760px) 100vw, 760px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"has-text-align-right has-ast-global-color-4-color has-text-color has-link-color wp-elements-6 wp-block-paragraph\" style=\"padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--70);font-size:17px\">The concept was first explored in the book Without Compassion, There Is No Healthcare: Compassionate Care in  Technological World. In the chapter Caring in a Digital Age: Exploring the Interface of Humans and Machines in the Provision of Compassionate Care, Dr. David Wiljer, Dr. Gillian Strudwick, and Dr. Allison Crawford examined how technology can both support and challenge compassionate care. They proposed that digital tools have the potential to either create distance between patients and healthcare professionals or serve as new pathways for connection, communication, and healing across healthcare ecosystems.<\/p>\n<\/div><\/div>\n\n\n\n<p class=\"has-ast-global-color-4-color has-text-color has-link-color wp-elements-7 wp-states-0b4c3f18 wp-block-paragraph\" style=\"padding-right:7.07rem;padding-bottom:var(--wp--preset--spacing--60);padding-left:0;font-size:17px\">Building on these ideas, a series of scoping reviews explored how compassion is experiences, supported, and challenged in digital healthcare environments. This work examined the opportunities and risks associated with technology-enabled care, highlighting the need for new approaches that help healthcare professionals, organizations, and technologies support compassionate care in an increasingly digital world. Together, this work established an evidence base for digital compassion and informed the research, resources, and initiatives that followed.<\/p>\n<\/div>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\" style=\"margin-top:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--60)\"><img loading=\"lazy\" decoding=\"async\" width=\"733\" height=\"747\" src=\"https:\/\/michener.ca\/digital-compassion-lab\/wp-content\/uploads\/sites\/13\/2026\/09\/DigitalCompassion_Diagram_01.png\" alt=\"\" class=\"wp-image-1997\" style=\"width:600px;height:auto\" srcset=\"https:\/\/michener.ca\/digital-compassion-lab\/wp-content\/uploads\/sites\/13\/2026\/09\/DigitalCompassion_Diagram_01.png 733w, https:\/\/michener.ca\/digital-compassion-lab\/wp-content\/uploads\/sites\/13\/2026\/09\/DigitalCompassion_Diagram_01-294x300.png 294w\" sizes=\"auto, (max-width: 733px) 100vw, 733px\" \/><\/figure>\n\n\n\n<p class=\"has-ast-global-color-5-color has-text-color has-link-color wp-elements-8 wp-states-4a80af35 wp-block-paragraph\" style=\"padding-top:var(--wp--preset--spacing--40);padding-right:9rem;padding-bottom:var(--wp--preset--spacing--40);padding-left:9rem;font-size:15px;font-style:italic;font-weight:400\">Visual representation of the 7 Domains of Digital Compassion. AEI: artificial emotional intelligence. [<a href=\"https:\/\/www.jmir.org\/2020\/3\/e16263\/PDF\" target=\"_blank\" rel=\"noreferrer noopener\">Source: Delivery of Compassionate Mental Health Care in a Digital Technology\u2013Driven Age: Scoping Review (Kemp et al., 2020)<\/a>]<\/p>\n\n\n\n<details class=\"wp-block-details has-ast-global-color-4-color has-text-color has-link-color wp-elements-9 is-layout-flow wp-block-details-is-layout-flow wp-states-2602b49b\" style=\"padding-right:var(--wp--preset--spacing--80);padding-bottom:var(--wp--preset--spacing--70);padding-left:var(--wp--preset--spacing--80)\"><summary>Related Publication<\/summary>\n<ul style=\"padding-right:0\" class=\"wp-block-list\">\n<li class=\"has-ast-global-color-4-color has-text-color has-link-color wp-elements-10\"><a href=\"https:\/\/www.ams-inc.on.ca\/resource\/without-compassion-there-is-no-healthcare\/\"><em>Caring in a Digital Age: Exploring the Interface of Humans and Machines in the Provision of Compassionate Healthcare<\/em> (Wiljer, Strudwick &amp; Crawford, 2020)<\/a>.<\/li>\n\n\n\n<li class=\"has-ast-global-color-4-color has-text-color has-link-color wp-elements-11\"><a href=\"https:\/\/bmjopen.bmj.com\/content\/bmjopen\/9\/2\/e026338.full.pdf\"><em>Defining Compassion in the Digital Health Age: Protocol for a Scoping Review<\/em> (Wiljer et al., 2019)<\/a>.<\/li>\n\n\n\n<li><em>Delivery of Compassionate Mental Health Care in a Digital Technology-Driven Age: Protocol for a Scoping Review<\/em> (Strudwick et al., 2019).<\/li>\n\n\n\n<li class=\"has-ast-global-color-5-color has-text-color has-link-color wp-elements-12\"><a href=\"https:\/\/www.jmir.org\/2020\/3\/e16263\/PDF\"><em>Delivery of Compassionate Mental Health Care in a Digital Technology-Driven Age: Scoping Review<\/em> (Kemp et al., 2020)<\/a>.<\/li>\n<\/ul>\n<\/details>\n\n\n\n<div class=\"wp-block-group alignfull has-background is-layout-constrained wp-container-core-group-is-layout-810f3480 wp-block-group-is-layout-constrained\" style=\"background-color:#192958;padding-right:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--80)\">\n<h2 class=\"wp-block-heading has-ast-global-color-4-color has-text-color has-link-color has-large-font-size wp-elements-13\" style=\"padding-top:var(--wp--preset--spacing--60);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--40);padding-left:0;font-style:normal;font-weight:600\">Defining Digital Compassion<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-d635a693 wp-block-columns-is-layout-flex\" style=\"padding-right:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-ast-global-color-4-color has-text-color has-link-color wp-elements-14 wp-block-paragraph\" style=\"padding-right:var(--wp--preset--spacing--20);font-size:18px\">Building on this growing body of work, a national eDelphi study brought together patients, healthcare professionals, educators, researchers, healthcare leaders, policymakers, and technology experts from across Canada to develop a shared understanding of digital compassion in practice. The study sought to identify the professional competencies and technology attributes needed to support compassionate care in increasingly digital healthcare environments.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-d60da3a9 wp-block-buttons-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--60)\">\n<div style=\"--wp--block-button--width: 50;\" class=\"wp-block-button is-style-outline has-custom-width wp-block-button__width wp-block-button__width-50 is-style-outline--3\"><a class=\"wp-block-button__link has-border-color has-ast-global-color-1-border-color wp-element-button\" href=\"https:\/\/www.jmir.org\/2025\/1\/e66547\" style=\"border-width:2px;border-top-left-radius:100px;border-top-right-radius:100px;border-bottom-left-radius:100px;border-bottom-right-radius:100px\" target=\"_blank\" rel=\"noreferrer noopener\">Read the Study<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-ast-global-color-4-color has-text-color has-link-color wp-elements-15 wp-block-paragraph\" style=\"font-size:18px\">The resulting Digital Compassion Framework identified 58 professional competencies and 15 technology attributes organized across seven domains: digital literacy, patient preferences, collaboration and codesign, therapeutic relationships, ethical implications, patient safety, and technology safety. Together, these domains provide practical guidance for supporting compassionate care in digital healthcare environments and emphasize that technology should support, rather than replace, human relationships through trust, communication, collaboration, and shared decision-making.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center fade has-ast-global-color-5-color has-text-color has-link-color has-large-font-size wp-elements-16 wp-states-64c2589e\" style=\"padding-top:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--40);font-style:normal;font-weight:600\">What Have We Developed?<\/h2>\n\n\n\n<p class=\"has-text-align-center alignwide fade has-ast-global-color-4-color has-text-color has-link-color wp-elements-17 wp-states-b306190a wp-block-paragraph\" style=\"padding-bottom:var(--wp--preset--spacing--40);font-size:17px\">Building on the Digital Compassion Framework, the project developed a series of practical resources,<br>tools, and guidance to help translate digital compassion into practice. Through three interconnected<br>workstreams, this work focused on supporting healthcare professionals, patients and caregivers, and<br>healthcare organizations in navigating increasingly digital healthcare environments while maintaining<br>compassionate, person-centered care.<\/p>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: true, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-container-core-accordion-is-layout-472c2ad5 wp-block-accordion-is-layout-flow has-background\" style=\"border-top-left-radius:300px;border-top-right-radius:300px;border-bottom-left-radius:300px;border-bottom-right-radius:300px;margin-top:var(--wp--preset--spacing--60);margin-bottom:var(--wp--preset--spacing--60);background-image:url(&apos;https:\/\/michener.ca\/digital-compassion-lab\/wp-content\/uploads\/sites\/13\/2026\/09\/AI_ODCW_Accordion_01.jpg&apos;);background-position:50% 0;background-repeat:no-repeat;background-size:auto;background-attachment:scroll;\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-5&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item has-background is-layout-flow wp-container-core-accordion-item-is-layout-d21ad43d wp-block-accordion-item-is-layout-flow\" style=\"background-color:#000000b0;margin-top:0;margin-bottom:0\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right has-ast-global-color-4-color has-text-color has-link-color wp-elements-18\" style=\"border-top-left-radius:300px;border-top-right-radius:300px;border-bottom-left-radius:300px;border-bottom-right-radius:300px;font-style:normal;font-weight:600\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-5-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-5\" type=\"button\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:var(--wp--preset--spacing--70);padding-right:9rem;padding-bottom:var(--wp--preset--spacing--40);padding-left:9rem\"><span class=\"wp-block-accordion-heading__toggle-title\">Workstream 1: Healthcare Provider Education<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-5\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-5-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--80);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--80)\">\n<p class=\"has-ast-global-color-4-color has-text-color has-link-color wp-elements-19 wp-block-paragraph\" style=\"padding-right:4.8rem;padding-left:4.8rem\">The Healthcare Provider Education workstream focused on translating the Digital Compassion Framework into practical learning experiences for healthcare professionals. Through a free, publicly available education program, learners are introduced to key digital compassion concepts and competencies that support compassionate care in technology-enabled environments. The program helps healthcare professionals reflect on their practice while building the knowledge and skills needed to use digital technologies in ways that strengthen therapeutic relationships and human connection.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-right is-layout-flex wp-container-core-buttons-is-layout-962c8f2b wp-block-buttons-is-layout-flex\" style=\"padding-right:var(--wp--preset--spacing--80)\">\n<div class=\"wp-block-button is-style-outline is-style-outline--4\"><a class=\"wp-block-button__link has-border-color has-ast-global-color-1-border-color wp-element-button\" href=\"https:\/\/michener.ca\/programs-courses\/digital-compassion-for-healthcare-professionals\/\" style=\"border-width:2px;border-top-left-radius:183px;border-top-right-radius:183px;border-bottom-left-radius:183px;border-bottom-right-radius:183px\" target=\"_blank\" rel=\"noreferrer noopener\">Learn More<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: true, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-container-core-accordion-is-layout-472c2ad5 wp-block-accordion-is-layout-flow has-background\" style=\"border-top-left-radius:300px;border-top-right-radius:300px;border-bottom-left-radius:300px;border-bottom-right-radius:300px;margin-top:var(--wp--preset--spacing--60);margin-bottom:var(--wp--preset--spacing--60);background-image:url(&apos;https:\/\/michener.ca\/digital-compassion-lab\/wp-content\/uploads\/sites\/13\/2026\/09\/AI_ODCW_Accordion_02.jpg&apos;);background-position:50% 0;background-repeat:no-repeat;background-size:auto;background-attachment:scroll;\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-7&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item has-background is-layout-flow wp-container-core-accordion-item-is-layout-d21ad43d wp-block-accordion-item-is-layout-flow\" style=\"background-color:#000000b0;margin-top:0;margin-bottom:0\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right has-ast-global-color-4-color has-text-color has-link-color wp-elements-20\" style=\"border-top-left-radius:300px;border-top-right-radius:300px;border-bottom-left-radius:300px;border-bottom-right-radius:300px;font-style:normal;font-weight:600\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-7-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-7\" type=\"button\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:var(--wp--preset--spacing--70);padding-right:9rem;padding-bottom:var(--wp--preset--spacing--40);padding-left:9rem\"><span class=\"wp-block-accordion-heading__toggle-title\">Workstream 2: Patient &amp; Caregiver eToolkit<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-7\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-7-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--80);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--80)\">\n<p class=\"has-ast-global-color-4-color has-text-color has-link-color wp-elements-21 wp-block-paragraph\" style=\"padding-right:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--80)\">The Patient &amp; Caregiver eToolkit workstream focused on ensuring that patients and families have the resources needed to actively participate in digitally enabled care. Co-designed with patient and family advisors, the eToolkit provides practical guidance on building relationships with healthcare providers, communicating preferences, collaborating in care decisions, and connecting members of a patient&#8217;s circle of care. The resource empowers patients and caregivers to navigate digital healthcare experiences with greater confidence and agency.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-right is-layout-flex wp-container-core-buttons-is-layout-962c8f2b wp-block-buttons-is-layout-flex\" style=\"padding-right:var(--wp--preset--spacing--80)\">\n<div class=\"wp-block-button is-style-outline is-style-outline--6\"><a class=\"wp-block-button__link has-border-color has-ast-global-color-1-border-color wp-element-button\" href=\"https:\/\/michener.ca\/wp-content\/uploads\/2025\/11\/Digital-Care-Guide_Draft_11-13-2024.pdf\" style=\"border-width:2px;border-top-left-radius:183px;border-top-right-radius:183px;border-bottom-left-radius:183px;border-bottom-right-radius:183px\" target=\"_blank\" rel=\"noreferrer noopener\">Learn More<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: true, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-container-core-accordion-is-layout-472c2ad5 wp-block-accordion-is-layout-flow has-background\" style=\"border-top-left-radius:300px;border-top-right-radius:300px;border-bottom-left-radius:300px;border-bottom-right-radius:300px;margin-top:var(--wp--preset--spacing--60);margin-bottom:var(--wp--preset--spacing--60);background-image:url(&apos;https:\/\/michener.ca\/digital-compassion-lab\/wp-content\/uploads\/sites\/13\/2026\/09\/AI_ODCW_Accordion_03.jpg&apos;);background-position:50% 0;background-repeat:no-repeat;background-size:auto;background-attachment:scroll;\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-8&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item has-background is-layout-flow wp-container-core-accordion-item-is-layout-d21ad43d wp-block-accordion-item-is-layout-flow\" style=\"background-color:#000000b0;margin-top:0;margin-bottom:0\">\n<h3 class=\"wp-block-accordion-heading has-icon has-icon-right has-ast-global-color-4-color has-text-color has-link-color wp-elements-22\" style=\"border-top-left-radius:300px;border-top-right-radius:300px;border-bottom-left-radius:300px;border-bottom-right-radius:300px;font-style:normal;font-weight:600\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-8-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" id=\"accordion-item-8\" type=\"button\" class=\"wp-block-accordion-heading__toggle\" style=\"padding-top:var(--wp--preset--spacing--70);padding-right:9rem;padding-bottom:var(--wp--preset--spacing--40);padding-left:9rem\"><span class=\"wp-block-accordion-heading__toggle-title\">Workstream 3: Healthcare Organizational Principles<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div aria-labelledby=\"accordion-item-8\" data-wp-bind--hidden=\"state.isHidden\" data-wp-on--beforematch=\"actions.handleBeforeMatch\" id=\"accordion-item-8-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--80);padding-bottom:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--80)\">\n<p class=\"has-ast-global-color-4-color has-text-color has-link-color wp-elements-23 wp-block-paragraph\" style=\"padding-right:var(--wp--preset--spacing--80);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--80)\">The Healthcare Organizational Principles workstream focused on the organizational conditions needed to support digitally compassionate care. Through engagement with healthcare leaders across Canada, the project generated a set of principles and recommendations that explore how leadership, culture, policies, workforce development, safety, and health equity can be embedded within digital transformation efforts. These principles help organizations consider how technology implementation can remain aligned with compassionate, person-centered care.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left fade has-ast-global-color-4-color has-text-color has-link-color has-large-font-size wp-elements-24 wp-states-b0e91be5\" style=\"padding-top:0rem;padding-right:var(--wp--preset--spacing--60);padding-bottom:0;padding-left:var(--wp--preset--spacing--60);font-style:normal;font-weight:600\">What We\u2019ve Been Working On<\/h2>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-810f3480 wp-block-group-is-layout-constrained wp-states-3bcf3516\" style=\"padding-right:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--80)\">\n<h3 class=\"wp-block-heading has-ast-global-color-4-color has-text-color has-link-color wp-elements-25\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--40);padding-left:0;font-style:italic;font-weight:600\">Digital Compassion and Equity<\/h3>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-b3ce029a wp-block-group-is-layout-constrained\" style=\"min-height:7px;padding-right:var(--wp--preset--spacing--60);padding-left:var(--wp--preset--spacing--40)\">\n<p class=\"has-ast-global-color-4-color has-text-color has-link-color wp-elements-26 wp-states-b306190a wp-block-paragraph\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;font-size:17px\">As digital compassion continued to develop, questions emerged about how digital health technologies and services are experienced by different individuals and communities. In partnership with the <a href=\"https:\/\/eqhs.ca\/\" data-type=\"link\" data-id=\"https:\/\/eqhs.ca\/\" target=\"_blank\" rel=\"noreferrer noopener\">Equity in Health Systems Lab,<\/a> this project explores how factors such as access, inclusion, and lived experience shape interactions with digital care and influence experiences across the healthcare system. <\/p>\n\n\n\n<p class=\"has-ast-global-color-4-color has-text-color has-link-color wp-elements-27 wp-block-paragraph\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;font-size:17px\">Through Critical Dialogue for Action, patients, community members, healthcare professionals, and researchers work together to identify opportunities for more inclusive and responsive approaches to care. Insights from this work continue to inform how digital compassion can be applied across diverse populations, communities, and healthcare settings.<\/p>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading has-ast-global-color-4-color has-text-color has-link-color wp-elements-28\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--50);padding-left:0;font-style:italic;font-weight:600\">Impact<\/h3>\n\n\n\n<div class=\"wp-block-group is-layout-constrained wp-container-core-group-is-layout-b9582fc7 wp-block-group-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<p class=\"has-ast-global-color-4-color has-text-color has-link-color wp-elements-29 wp-block-paragraph\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;font-size:17px\">The work from this initiative has helped establish a shared language, framework, and evidence base for understanding compassion in digital healthcare environments. By translating research into educational programs, patient resources, organizational guidance, and equity-focused initiatives, this work has created practical tools that support patients, healthcare professionals, and health systems navigating an increasingly digital future. As healthcare continues its digital transformation, these contributions help ensure that technological innovation remains grounded in human connection, compassionate care, and equity.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading fade has-ast-global-color-4-color has-text-color has-link-color has-large-font-size wp-elements-30\" style=\"padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50);font-style:normal;font-weight:600\">Funding<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" style=\"padding-right:var(--wp--preset--spacing--80);padding-left:var(--wp--preset--spacing--80)\">This work is generously supported by Associated Medical Services (AMS) Healthcare.<\/p>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div style=\"height:0px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"has-text-align-right fade has-ast-global-color-4-color has-text-color has-link-color wp-elements-31 wp-block-paragraph\" id=\"contact\" style=\"padding-top:var(--wp--preset--spacing--50);padding-right:7rem;padding-bottom:var(--wp--preset--spacing--30);padding-left:15rem;font-size:22px\">Thank you for your interest in our research. If you would like to learn more about our work and publications, or have any questions or comments, we welcome the opportunity to connect with you.<\/p>\n\n\n\n<ul class=\"wp-block-social-links has-large-icon-size has-visible-labels has-icon-color has-icon-background-color is-style-pill-shape is-content-justification-right is-layout-flex wp-container-core-social-links-is-layout-76d79970 wp-block-social-links-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--30);margin-right:7rem;margin-bottom:0;margin-left:7.45rem\"><li style=\"color:var(--ast-global-color-0);background-color:var(--ast-global-color-4)\" class=\"wp-social-link wp-social-link-mail has-ast-global-color-0-color has-ast-global-color-4-background-color fade wp-block-social-link\"><a rel=\"noopener nofollow\" target=\"_blank\" href=\"mailto:dig&#105;t&#097;l&#099;&#111;&#109;&#112;&#097;&#115;s&#105;on&#064;uhn.c&#097;\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M19,5H5c-1.1,0-2,.9-2,2v10c0,1.1.9,2,2,2h14c1.1,0,2-.9,2-2V7c0-1.1-.9-2-2-2zm.5,12c0,.3-.2.5-.5.5H5c-.3,0-.5-.2-.5-.5V9.8l7.5,5.6,7.5-5.6V17zm0-9.1L12,13.6,4.5,7.9V7c0-.3.2-.5.5-.5h14c.3,0,.5.2.5.5v.9z\"><\/path><\/svg><span class=\"wp-block-social-link-label\">Contact Us<\/span><\/a><\/li><\/ul>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\" style=\"margin-right:var(--wp--preset--spacing--60);margin-left:var(--wp--preset--spacing--50)\"><a href=\"https:\/\/michener.ca\/\" target=\"_blank\" rel=\" noopener\"><img decoding=\"async\" src=\"https:\/\/michener.ca\/digital-compassion-lab\/wp-content\/uploads\/sites\/13\/2026\/08\/UHN-Logo-RGB_KO-MI-1024x285.png\" alt=\"\" class=\"wp-image-671\" style=\"aspect-ratio:3.5930932412432166;width:569px;height:auto\"\/><\/a><\/figure>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>As digital technologies become increasingly embedded in healthcare, new opportunities and challenges emerge for maintaining compassion, trust, and human connection. 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