Junior Systems Support – Help Desk

Company

West Parry Sound Health Centre

Our beautiful Health Centre is located on the shores of spectacular Georgian Bay, and our facility offers the best that both nature and technology can offer. We work in one of Canada’s most modern health care facilities and live in one of Canada’s top outdoor adventure destinations. You can get desk to dock in ten minutes!

Location

Parry Sound

Duties

WEST PARRY SOUND HEALTH CENTRE
MARCH 23, 2022
JOB POSTING: 2021-383
INFORMATION TECHNOLOGY AND SYSTEMS SUPPORT DEPARTMENT
JUNIOR SYSTEMS SUPPORT – HELP DESK

Temporary Full-Time Position (January 2022 to approximately January 2023)
We currently have an exciting opportunity for a Junior Systems Support person to join our Information Systems & Telecommunications team. Working collaboratively with staff, the successful candidate will deliver first level support, innovative customer focused service by analyzing, troubleshooting, and resolving computer hardware/software and application related issues to hospital staff, physician, and volunteers in an efficient and courteous manner.

The hours of work will primarily be Monday to Friday day shifts.

Responsibilities:
• Provides Service Desk support.
• Performs desktop installations, configurations, and troubleshooting.
• Managing end user accounts, permissions, access rights.
• Monitors, maintains, and troubleshoots network infrastructure, applications, and security.
• Documents and communicates assigned work (helpdesk tickets) on a timely basis.
• Install, configure, and maintain desktop and laptop, tablets, printers, computer peripheral, devices and telecommunication devices.
• Install, configure, and maintain software applications on user computers and maintain an inventory of installed software and hardware and manage licensing.

Requirements

Position Requirements:
• High school diploma and/or college diploma or equivalent preferred.
• Minimum 1 years of experience in IT service desk.
• Excellent troubleshooting skills.
• Excellent time management and organization skills.
• Excellent written and verbal communication abilities.
• Working knowledge of computer systems, peripherals, and communications equipment.
• Working knowledge of computer networking and cabling infrastructure.
• Working knowledge of Microsoft Microsoft O365 and Azure, MS Office, Teams, SharePoint.
• Working knowledge of managing and administering Active Directory.
• Positive attitude along with solid communication skills.
• Experience with Meditech and other healthcare information applications is an asset.
• Experience in deployment, optimization and troubleshooting of wired and wireless infrastructure.
• Experience with VMware software.
• Valid driver's license.
• Demonstrated satisfactory attendance levels, work performance, disciplinary history and positive work references.
• Ability to work in a manner that exemplifies the core values of the West Parry Sound Health Centre: Compassion, Accountability, Rights and Responsibilities, Excellence, and Safety.

Please submit a resume with covering letter by April 6, 2022 quoting position Non-Union 2021-383 to:

West Parry Sound Health Centre,
Human Resources Department,
6 Albert St., Parry Sound, ON, P2A 3A4
Fax: (705) 773-4036
Email: humanresources@wpshc.com

West Parry Sound Health Centre is committed to providing accommodations throughout the recruitment and selection process to applicants with disabilities to ensure equal participation. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes.

We thank all applicants who apply but advise only those to be interviewed will be contacted.

Personal information submitted will be used for the purposes of this competition only. Please be advised the WPSHC property is smoke-free.

Hours

37.5

Contact

Name

Alicia Lesperance

Display Name

Alicia Lesperance

Address

6 Albert Street

Telephone

705-746-4540

Email

humanresources@wpshc.com

Other Email

humanresources@wpshc.com

Display Date

2022-03-24

Expiry Date

2022-04-06