Program Manager, Clinical Trials and Employer Health



Dynacare (formerly Gamma-Dynacare Medical Laboratories) is one of Canada’s largest, most established health solutions companies with a history that spans more than 50 years. Headquartered in Brampton, Ontario, we have operations in Quebec, Ontario, Manitoba, Saskatchewan, Alberta and British Columbia.Every year, we take care of more than 10 million Canadians from coast to coast to coast through:* the accurate and timely delivery of test results and other health-related services to healthcare professionals across the country;* a personalized health management portal that helps Canadians take a more active role in their healthcare; andpathology centres of excellence in key therapeutic areas, as well as leading edge services in genetic testing, companion diagnostics and immunohistochemistry.




Assist in the development and execution of the department’s strategic and operational goals to ensure effective implementation of the programs cross-functionally throughout the organization.
Establish, monitor, measure and report assigned program performance metrics.
Analyze and identify issues impacting operational performance and establish initiatives for continuous improvement to ensure meeting of customer expectations; operational effectiveness, quality, reliability, on-time delivery while providing professional customer service to all internal and external clients.
Ensure proactive professional customer service to all internal and external clients, investigating inquiries, reviewing customer complaints and implementing corrective actions as appropriate.
Develop, implement and review control mechanisms and processes to ensure compliance to Dynacare policies, standards, regulatory requirements and contractual obligations to ensure risk mitigation.
Define, monitor and deliver on program scope, schedule, milestones, budget, and deliverables that support the business goals in collaboration with all stakeholders.
Maintain effective and regular communication with all stakeholders on all program related matters.
Ability to work with our Sale and Marketing team to operationalize study-related requirements Be focused on achieving customer/stakeholder satisfaction and a reliable, valuable partner with customers and stakeholders


BSc in Health Science or equivalent with laboratory experience
Understanding of laboratory operations, clinical research and operations management as demonstrated through 5 or more years of industry related experience
Ability to apply knowledge of laboratory operations, processes and key drivers to ensure positive customer relations
Knowledge of GxP Pharmaceutical Industry Regulations and Guidelines
Ability to self-manage and prioritize work using time management skills and techniques in a fast paced environment.
Demonstrated proficiency with MS Office Suite of programs
Excellent organizational skills
Ability to effectively facilitate meetings, manage conflict and champion change
Ability to adapt to and thrive within a team environment with competing and changing demands
Demonstrated high level of interpersonal skills required to succeed in a collaborative environment
Strong written and verbal communication skills as demonstrated in ability to make persuasive presentations and explain complex concepts to differing audiences

Nice to have:

Understanding of business finance as it relates to managing department budgets
Understand and promote principles of quality management and continuous improvement including a good working knowledge of Lean Six Sigma



Despina Gross

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Despina Gross


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