Michener Communication Standards
Communication: Acknowledge voicemail and e-mail
Standard: 2 business days
If absent/offsite or have flexible business hours, provide details of availability and alternate contact names on voicemail and e-mail
Academic Service Standards
| Service | Standard | Contact |
|---|---|---|
| Accurate and consistent program information in all publications | Ongoing | All programs |
| Student/Faculty schedules | 30 days prior to start of semester | All programs |
| Textbook lists | 120 days prior to start of semester | All programs |
| Course outlines | 30 days prior to start of semester | All programs |
| Assessment using multiple modalities | Minimum of two evaluation strategies used per course | All programs |
| Assessment results | Within 10 business days (with the exception of end of semester grades which are required for Promotion Review Committee)* | All programs |
| Assessment review | Within 10 business days after results available | All faculty |
| Supplemental assessments | Within 10 business days after approval granted (with the possible exception of the Summer Clinical Simulation semester) | All programs |
| Student advisement | During faculty posted office hours or by appointment | All faculty & Administration |
| Student feedback solicited: Faculty evaluation and Course evaluation | All faculty every year. All courses at the end of each semester. | All programs |
| Graduate feedback solicited: Graduate satisfaction & placement survey | Annual survey | All programs |
| Employer feedback solicited: Employer satisfaction survey | Annual survey | All programs |
*Footnote: If you have comments or suggestions for improving our academic services, please contact the Academic Chairs.
Approved 2020-06-25
Document No.: AC-STD-032