Explore how to develop and manage the processes required for producing examination results. This course is part of the Quality Management Certificate Program.

Upon successful completion of the course, learners will be able to:

• Understand how to set up a system to qualify and select vendors
• Establish a system to receive, inspect and/or test, accept and store incoming materials
• Prepare an inventory management plan
• Set up an internal quality control program
• Apply the basic concepts of change management
• Develop a process validation plan for a new or changed process
• Maintain confidentiality and privacy of patient-related information
• Develop a mechanism to protect data integrity
• Develop a means for availability of data in case of downtime