New workshop on verbal de-escalation

For the first time this June, The Michener Institute of Education at UHN is running a Situational Awareness and Verbal De-escalation course. The four-hour workshop is designed to empower health care professionals and administrative staff who interact with patients by teaching them to recognize and manage escalating or threatening situations in a way that will…

Michener meeting the needs of Ontario’s health system and beyond

This is a pivotal time in the evolution of health care both in Ontario and globally. As the population ages, there are significant challenges and opportunities for the way we deliver and even think about health care. Complex needs and the growing prevalence of chronic illnesses create new demands on our health system; demands that…