Key Performance Indicators (KPI)

Michener student satisfaction

How satisfied are you with your learning experience? Support services? Employment outcomes? We want to hear from you!

Student, graduate and employer satisfaction feedback is vital to the decision-making process at Michener. Key Performance Indicators (KPI) are an important vehicle for us to hear from our most important stakeholders (i.e., you).

MCU Reporting Year
Student Satisfaction Rate 84.2% 77.8% 82.0% 77.0% 79.3%
Graduate Satisfaction Rate 89.4% 83.3% 95.2% 91.2% Pending
Employer Satisfaction Rate 100% 100% 100% 100% Pending
Employment Rate 93.9% 96.3% 88.1% 79.4% Pending
Graduation Rate 85.8% 87.9% 91.0% 93.0% 92.0%
Key Performance Indicator 2017/18 2018/19 2019/20 2020/21 2021/22


Teaching & learning during the pandemic

Teaching and learning have changed dramatically during the pandemic. Educational institutions across the province have been challenged by the restrictions of stringent health and safety measures. Michener’s programs had to adapt the delivery of the skills and knowledge that are key to our students’ future careers in a way that required much less face-to-face interaction.

Michener is known for its hands-on, practical training and students tell us how important that learning is to them. In analysing student feedback over the last year, we can see that students are struggling with the reduced time with their fellow students and faculty. The decrease in overall student satisfaction this year was largely influenced by students’ satisfaction with their overall learning experiences. These include learning online and practical, hands-on activities.

Student feedback from multiple sources has given us clues to the new and unique challenges our students are facing and the impact the current conditions are having on their ability to engage online and stay focused on coursework. These insights help us to understand what’s working and what we can do to support students in these challenging times.

We won’t be able to solve all the problems, but we are working to help students in the following ways:

How are KPIs calculated?

Five (5) Key Performance Indicators (KPIs) are identified by the Ministry of Colleges and Universities (MCU), in collaboration with the Ontario Colleges, to measure college performance against MCU’s goals and objectives and to ensure accountability of publicly funded institutions. Four (4) of the five (5) KPI results are calculated using the results from three (3) different surveys administered to students, graduates, and employers. These results are used to inform program and institution continuous quality improvement at Michener.

Information reported in any of the KPI surveys outlined below is anonymous and will not identify an individual in any way. Surveys are not conducted on programs with less than five (5) students.

Student Satisfaction and Engagement Survey

Students taking classes on-site at Michener will have the opportunity to complete this survey during the winter semester.

The student satisfaction rate is calculated as the average satisfaction across four (4) capstone questions where students rate their overall satisfaction with:

  • Their program providing them with knowledge and skills that will be useful in their future career;
  • The quality of the learning experience in their program;
  • The quality of the services at their school; and
  • The quality of facilities at their school.

Graduate Satisfaction Survey

Graduates are surveyed by phone via a third party approximately six (6) months after graduation.

The graduate satisfaction rate is the % of respondents who are satisfied with the usefulness of their college education in achieving their goals after graduation.

The graduate employment rate is the % of respondents who are employed.

Employer Satisfaction Survey

Employers are surveyed by phone in late January/early February every year.

The employer satisfaction rate is calculated as the % of respondents who are satisfied with their employee’s college preparation for their job.

Employment Rate

The employment rate KPI is calculated as the % of respondents indicating that they were employed or self‐employed during the reference week (approx. 6 months from graduation).

Graduation Rate

The graduation rate KPI is calculated as the % of students who graduate from their program within a particular window of time that is established by the MCU.

OSAP Reports

All Ontario colleges that offer the Ontario Student Loan (OSL) as part of the Ontario Student Assistance Program (OSAP) are required to make available performance indicator data which include the Canada-Ontario Integrated Student Loan (COISL) default rates, the graduate employment rate, and the graduation rate. One common methodology has been used by all Ontario colleges to calculate these reports, which are updated annually.

OSAP Performance Indicators: Default Rate 2013-14
OSAP Performance Indicators: Default Rate 2014-15
OSAP Performance Indicators: Default Rate 2015-16

More Information

General information and Ontario Student Loan (OSL) default rates can be found on the Ministry of Colleges and Universities’ (MCU) Ontario Student Awards Program (OSAP) website.

How we are implementing feedback

You spoke. We listened. Here’s how we’re working to improve your Michener experience based on your feedback we have received in the past:

LRC “Tap Hours” Image of LRC Student Badge

As of December, 2017, the Learning Resource Centre (LRC) has been piloting extended hours for student access. Students can ‘tap’ into the library with their student IDs before and after regular hours (from as early as 7am and as late as 11pm). Please visit the Learning Resource Centre Full Schedule for more information.

Image of a Brain for Mental Health

Mental Health Matters

The Student Success Network (SSN) has partnered with “Psychotherapy Matters Virtual Clinic” in order to provide students with psychiatric support through virtual consultations. Michener’s in-house Counselors are also offering flexible hours to meet the needs of students on campus, both in-person and via telephone. Contact SSN or  visit Psychotherapy Matters  for more information.

Image of an Information Management (IM) KioskIM Kiosks in the LRC

Run into a computer problem in the LRC? Don’t want to have to go up to the Information Management (IM) Office to resolve it? You don’t have to! IM has installed kiosks in the LRC to allow students to contact them from the library.

These are just some of the examples of changes we’ve made as a direct result of student feedback.

Do you have more ideas? New suggestions? Let us know by submitting Student Feedback Form.

Student Feedback Form