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Academic Service Standards

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Michener Communication Standards

Communication Standard
Acknowledge voicemail and e-mail 2 business days
If absent/offsite or have flexible business hours, provide details of availability and alternate contact names on voicemail and e-mail

Academic Service Standards

Service Standard Contact
Accurate and consistent program information in all publications Ongoing All programs
Student/Faculty schedules 30 days prior to start of semester All programs
Textbook lists 120 days prior to start of semester All programs
Course outlines 30 days prior to start of semester All programs
Assessment using multiple modalities Minimum of two evaluation strategies used per course All programs
Assessment results Within 10 business days

(with the exception of end of semester grades which are required for Promotion Review Committee)*

All programs
Assessment review Within 10 business days after results available All faculty
Supplemental assessments Within 10 business days after approval granted (with the possible exception of the Summer Clinical Simulation semester) All programs
Student advisement During faculty posted office hours or by appointment All faculty & Administration
 Student feedback solicited:

  • Faculty evaluation
  • Course evaluation


All faculty every year
All courses at the end of each semester

All programs
 Graduate feedback solicited:

  • Graduate satisfaction & placement survey
Annual survey All programs
 Employer feedback solicited:

Employer satisfaction survey

Annual survey All programs

If you have comments or suggestions for improving our academic services, please contact the Academic Chairs.
* See Academic Dates

Approved 2020-06-25
Document No.: AC-STD-032