Effective communication strategies, conflict resolution, professionalism and ethics, stress management, temperament, aging and human development, altered body image, death, dying and grief, abuse and harassment and legal aspects of healthcare are presented in the context of case studies and problem-solving activities.

NOTE: Requirement for Mohawk’s MLA/T program

Upon successful completion of the course, learners will be able to discuss and explain:

• Psychological and sociological implications of stress
• The causes, manifestations, and strategies for coping and preventing burnout
• The impact of non-verbal communication relating to healthcare practice
• Conflict management strategies and how they may be applied effectively
• Maslow’s Hierarchy of needs and the characteristics of Normal Human Development
• The role of the healthcare provider in relation to patients with altered body image
• Clinical and cultural attitudes toward death
• The medical management of the dying patient
• Abuse and harassment in the health care setting
• Law as they pertain to medical technologists and technicians
• The importance of, and what constitutes, competent documentation of patient records
• The actions that must be taken when errors occur and how to prevent errors
  The steps in ethical decision-making