Learn how to measure and monitor the output of a process and compare it to customer expectations to form the basis of performance measurements. This course is part of the Quality Management Certificate Program and is intended for health professionals interested in quality management.

Upon successful completion of the course, learners will be able to:

• Identify and document a non-conformance
• Review the elements of an occurrence management program
• Identify an opportunity for improvement in the workplace and use quality tools to make changes that will result in improvement
• Review best practices for internal and external assessment programs
• Prepare an audit checklist
• Review data and prepare a Quality Management System Report