Blackboard Support

How Do I Access Blackboard?

Blackboard Learn is the platform The Michener Institute uses to host all of its online courses for Full-Time and Continuing Education programs.

Logging into Blackboard

1st Year students:

  1. First, ensure you can log into your Michener Outlook e-mail account using multi-factor authentication
  2. On the Michener Blackboard login screen (https://michener.blackboard.com), click the drop-down menu Sign-in with third party account and select Login with SSO
  3. If you are already logged into your Michener Outlook e-mail via the web app, you will be taken directly to your Blackboard account (the My Institution screen) without further action. Otherwise;
  4. On the Microsoft login screen, input the user name and password you received from Michener’s Registrar (multi-factor authentication required)

Returning Students, Staff and Faculty:

  • On Michener’s Blackboard login screen (https://michener.blackboard.com/), please continue to use the existing user name and password fields with your existing information

Continuing Education Students and Instructors:

  • On Michener’s Blackboard login screen (https://michener.blackboard.com/), please continue to use the existing user name and password fields with your existing information

Logging Into the Blackboard App on Mobile Devices:

You can use the Blackboard App for Students on your mobile device similar to how you would in a supported browser.  The following articles describe how to log into the Blackboard App according to your authentication type:

Getting Help With Your User Name and Password:

    Getting Help With Blackboard

    Michener Blackboard Support

    Blackboard Support Hours of Operation:
    Monday to Friday 9:00am – 9:00pm
    Weekends 9:00am – 5:00pm
    E-mail: bbsupport@michener.ca

    **Michener’s Blackboard Support service can only assist with technical issues related to Blackboard

    IMPORTANT! When submitting an email request to Blackboard Support, please ensure that you provide:

    • Your full name and Blackboard user name
    • Your student ID number
    • Details of the problem you are experiencing, including error messages, steps the support staff can take to re-create the problem, a screen cap image of the problem

    Note: Your inquiry will be acknowledged as soon as possible on the day it is received

    **1st year students beginning their programs in September 2021: refer to How do I access Blackboard? for password reset information

    Getting Help With Outlook e-mail and other Michener Services:
    Contact Michener’s Help Desk at 416-596-3101 x.3369 during regular business hours or via email helpdesk@michener.zendesk.com

    Recommended Software

    Browser Support and Associated Technology

    1. Browser Support for Blackboard Learn
      Microsoft Windows: Mozilla Firefox*, Google Chrome*, Microsoft Edge (Chromium)
      Mac OS: Apple Safari, Mozilla Firefox*, Google Chrome*
      iOS and Android: Apple Safari, Mozilla Firefox, Google Chrome
      Unsupported browsers: Microsoft Internet Explorer, Microsoft Edge (original), Apple Safari 12 or older
      *Michener recommends Mozilla Firefox and Google Chrome for both Windows and Mac OS
    2. Adobe Acrobat Reader
    3. VLC Player (free to download media player)
    4. USB headset with microphone (for courses where web conferencing will be used)
    5. Blackboard App for Students (free download for iOS and Android)
      **The Blackboard App for Students does not support all tools or content types; some content will require the use of a mobile browser on mobile devices
    6. Blackboard App for Instructors (free download for iOS and Android)
      **The Blackboard App for Instructors does not support all tools or content types; some content will require the use of a mobile browser on mobile devices

    Resources for Students and Instructors

    Listed in the accordions below are a selection of video demonstrations and PDF documents available from Blackboard’s On Demand Tutorials playlist on YouTube.

    Tutorial Resources for Instructors





    Web Conferencing

    Michener currently uses Zoom and Microsoft Teams for web conferencing and delivery of online classes, labs and office hours.

    Zoom

    Zoom is a client-based web conferencing tool that is available in all courses in Michener’s Blackboard system at the discretion of your Instructor(s).

    Pre-session checklist:

    1. Have a USB headset with microphone
    2. Ensure your Headset is selected as the default input (microphone) and output (speakers) device
      Windows 10: Configuring Audio Devices for Web Conferencing in Windows 10 (PDF)
      Mac OS: Dock > System Preferences > Sound > Output (select headset) > Input (select headset)
    3. Use a hard-wired Internet connection for stable connectivity
    4. Supported browsers: Google Chrome, Mozilla Firefox, Microsoft Edge (Chromium), Apple Safari 13 or greater

    Joining a Zoom Meeting in Blackboard:

    Zoom meetings are accessed from your course in Blackboard.  Meetings can be accessed in the Zoom Meetings scheduler page (a button in your course menu in Blackboard) or your Instructor may provide a meeting invitation containing a link to the meeting in a course Announcement or e-mail message.

    When joining a Zoom meeting for the first time, you will be required to download and install client software to your computer in order to participate in web conference meetings.  A Zoom account is not required for student participation in a Zoom meeting.  It is strongly recommended Zoom meetings be accessed on a desktop or laptop computer unless otherwise directed by your Instructor(s).

    Getting Started in a Zoom Meeting:

    Web Conferencing Best Practices:

    1. Best Practices for Web Conference Participation (PDF)

    Troubleshooting Information:

    1. My Video Camera Isn’t Working
    2. There is Echo in My Meeting
    3. Audio Isn’t Working on My Mobile Device
    4. Blank Screen During Screen Share on MacOS Big Sur

    Microsoft Teams

    Microsoft Teams is a web conferencing application that is available in the Microsoft 365 suite of applications for Michener faculty and full-time program students.  While Teams is not available in Blackboard, your Instructors may opt to use it for specific purposes.

    Pre-session checklist:

    1. Have a USB headset with microphone
    2. Ensure your Headset is selected as the default input (microphone) and output (speakers) device
      Windows 10: Configuring Audio Devices for Web Conferencing in Windows 10 (PDF)
      Mac OS: Dock > System Preferences > Sound > Output (select headset) > Input (select headset)
    3. Use a hard-wired Internet connection for stable connectivity
    4. Supported browsers: Google Chrome, Mozilla Firefox, Microsoft Edge (Chromium), Apple Safari 13 or greater

    Joining a Microsoft Teams Meeting:

    Teams can be accessed in a browser by logging into your Outlook e-mail or by downloading and installing the Teams desktop application.

    Join a Teams Meeting in a Browser:

    1. Log into your Outlook e-mail in a browser (Google Chrome is recommended)
    2. Click the App Launcher in the top-left corner (the box-shaped icon)
    3. Select Teams from the App list (you may need to click the link All Apps to locate the Teams link)
    4. Teams meetings scheduled by your Instructor via appointment appear in the calendar in Teams; click the Calendar button on the left side of the screen to display your Outlook calendar in Teams
    5. Click the Join button to launch a teams meeting that is about to start

    Join a Teams Meeting via Link:

    Your Instructor may opt distribute a link for a Teams meeting via e-mail or placed in a course announcement in Blackboard.  For this method, click the link provided by your Instructor to launch the meeting in a browser (Google Chrome is recommended for Microsoft Teams) or copy and paste the link into the browser address field.

    Web Conferencing Best Practices:

    1. Best Practices for Web Conference Participation (PDF)

    Troubleshooting Information:

    1. Test Your Audio and Video Before You go Online
    2. Microsoft Teams Quick Guide