Blackboard Support

What is Blackboard Learn 9.1?

Blackboard Learn 9.1 is the Internet platform The Michener Institute uses to host all of its distance education courses. This platform will allow you to access essential course documents, as well as the ability to communicate with your fellow students and instructor(s).

Getting Help With Blackboard Learn 9.1

Blackboard Support Hours of Operation :
Monday to Friday 9:00am – 9:00pm
Weekends 9:00am – 5:00pm

Getting Help With Outlook e-mail and PowerCampus Self Serve:

Contact Help Desk on the next business day at 416-596-3101 x.3369 or via email

When submitting an email request to Blackboard Support, please ensure that you provide:

  • Your first and last name
  • The course code for the course in which you are experiencing problems
  • Your student ID number
  • Your username on Blackboard
  • Details of the problem you are experiencing, including: Any error messages and steps the support staff can take to re-create the problem and the location of the content or assessment in question in your course

Note: Your inquiry will be acknowledged as soon as possible on the day it is received

How Do I Access Blackboard Learn 9.1?

Since Blackboard Learn 9.1 is an internet platform, you will need access to an internet connection and a web browser.
For a list of compatible browsers, please refer to the “Blackboard Learn 9.1 System Requirements” document in the Resources for Students and Instructors section. You can log into Michener’s Blackboard Learn 9.1 at:

Recommended Software

Adobe Acrobat Reader
Adobe Flash Player
Java(TM) Download
Microsoft Office 2010 Compatibility Pack
(for older versions of Word, Excel & PowerPoint)
VLC Player (free to download media player that can play several media types, recommended for Mac users for .wmv playback)
USB headset with microphone (for courses where Blackboard Collaborate Ultra web conferencing will be used)

Browser Support for Blackboard Learn 9.1:
Microsoft Windows: Mozilla Firefox, Google Chrome*, Microsoft Edge

Mac OS: Apple Safari, Mozilla Firefox, Google Chrome*

*Google Chrome is the recommended browser for Blackboard Collaborate Ultra web conferencing, however, Mozilla Firefox will also work well for web conferencing

Resources for Students and Instructors

Listed in the table below is a selection of video tutorials and PDF documents available on Blackboard’s On Demand Tutorials for students and instructors. A complete listing of video tutorials for students and instructors is available at Blackboard’s On Demand Learning Centre (the first link is each column below). The streaming video tutorials are either linked from Blackboard’s YouTube Channel or in Flash Player format linked from Blackboard’s On Demand Learning Centre. See the Recommended Software section tor the plugins.

Tutorial Resources for Instructors

Blackboard Learn: for Instructors

Global Navigation & My Blackboard
Remove Old Versions of Java (Windows)
Remove Old Versions of Java (Mac)
Deleting the Java Cache
Editing Your Personal Information
Change Your Password
Adding an Avatar to Personalize Your Course

Your Course Environment
Show & Hide Course Menu (PDF)
Make Your Course Available to Students
Select the Course Entry Point
Uploading One or More Files to Your Course
Using the Content Editor
Building a Learning Module
Creating a Tool Link
Adding a URL
How to Create a Mashup
Attaching Course Files to a Content Item
Tour the Course Files Feature
Create Multiple Rules to Release a Content Item (Adaptive Release)
Making Tools Available to Students
Turning Statistics Tracking On for a Content Item
Student Preview

Create a Discussion Board Forum
Getting Started With Groups (PDF)
Creating a Group
Creating a Journal
Creating a Blog
Creating a Wiki
Creating Announcements
Creating a Course Contact
Sending E-mail
How to Customize the Grade Centre
Viewing Grade Details
Grading Assessments Question by Question
Working Offline with Grade Centre
Creating a Smart View
Using Item Analysis in Blackboard Learn
Inline Grading for Assignments
How to Grade Student Collaboration Inline
How to Grade Using a Rubric
Creating a Test

Setting Test Options
Uploading Test Questions from Microsoft® Excel
Creating a Random Block and Adding it to a Test
How to Build a Pool of Questions
Getting Started with Assignments
Firewall Information for Users Outside Michener