Blackboard Support

What is Blackboard Learn 9.1?

Blackboard Learn 9.1 is the Internet platform The Michener Institute uses to host all of its online courses for Full-Time and Continuing Education programs. This platform will allow you to access essential course documents, as well as the ability to communicate and collaborate with your fellow students and instructor(s).

Getting Help With Blackboard Learn 9.1

Blackboard Support Hours of Operation :
Monday to Friday 9:00am – 9:00pm
Weekends 9:00am – 5:00pm
E-mail: bbsupport@michener.ca

Getting Help With Outlook e-mail and PowerCampus Self Serve:

Contact Help Desk on the next business day at 416-596-3101 x.3369 or via email helpdesk@michener.zendesk.com

IMPORTANT! When submitting an email request to Blackboard Support, please ensure that you provide:

  • Your first and last name
  • The course code for the course in which you are experiencing problems
  • Your student ID number
  • Your username on Blackboard
  • Details of the problem you are experiencing, including: Any error messages and steps the support staff can take to re-create the problem and the location of the content or assessment in question in your course

Note: Your inquiry will be acknowledged as soon as possible on the day it is received

How Do I Access Blackboard Learn 9.1?

Since Blackboard Learn 9.1 is an internet platform, you will need access to an internet connection and a supported web browser.

Recommended Software

  1. Adobe Acrobat Reader
  2. VLC Player (free to download media player)
  3. USB headset with microphone (for courses where web conferencing will be used)
  4. Blackboard App for Students (free download for iOS and Android)
  5. Blackboard App for Instructors (free download for iOS and Android)
  6. Browser Support for Blackboard Learn 9.1:
    Microsoft Windows: Mozilla Firefox*, Google Chrome*, Microsoft Edge
    Mac OS: Apple Safari, Mozilla Firefox*, Google Chrome*
    *Michener recommends Mozilla Firefox and Google Chrome for both Windows and Mac OS

Resources for Students and Instructors

Listed in the table below is a selection of video tutorials and PDF documents available on Blackboard’s On Demand Tutorials for students and instructors. A complete listing of video tutorials for students and instructors is available at Blackboard’s On Demand Learning Centre (the first link is each column below). The streaming video tutorials are either linked from Blackboard’s YouTube Channel or in Flash Player format linked from Blackboard’s On Demand Learning Centre. See the Recommended Software section tor the plugins.

Tutorial Resources for Instructors





Web Conferencing

Michener currently uses Blackboard Collaborate Ultra and GoToMeeting for web conferencing and delivery of online classes, labs and office hours.  This section will provide helpful resources that will facilitate successful participation in either a Blackboard Collaborate or GoToMeeting session.

Blackboard Collaborate Ultra

Blackboard Collaborate Ultra is a browser-based web conferencing tool that is available in all courses in Michener’s Blackboard system.

Pre-session checklist:

  1. Have a USB headset with microphone
  2. Ensure your Headset is selected as the default input (microphone) and output (speakers) device
    Windows 10: Configuring Audio Devices for Web Conferencing in Windows 10 (PDF)
    Mac OS: Dock > System Preferences > Sound > Output (select headset) > Input (select headset)
  3. Where possible, for the most stable connectivity, use a hard-wired Internet connection
  4. Supported browsers: Google Chrome, Mozilla Firefox, Microsoft Edge (Chromium), Apple Safari 13 or greater

Joining a Blackboard Collaborate Session:

You can join a Blackboard Collaborate session via a supported browser on a desktop or laptop computer by clicking into the Blackboard Collaborate section of your course, click the link for your session and select Join Session.  Your course Instructor may send you a link to the session via e-mail.  Alternatively, you can use the Blackboard App for Students to access a Blackboard Collaborate session on a mobile device.  Note: Because the Blackboard Collaborate experience in the Blackboard App is a somewhat limited, a desktop/laptop computer is recommended for session participation.

Getting Started in a Blackboard Collaborate Session:

  1. Blackboard Collaborate Video Tour
  2. Set up your audio and video
  3. Be seen and be heard
  4. Audio and network icons

Blackboard Collaborate Best Practices:

  1. Best Practices for Web Conference Participation (PDF)

Troubleshooting Information:

  1. Google Chrome
  2. Mozilla Firefox
  3. Microsoft Edge (Chromium)
  4. Apple Safari
  5. Network Connection Issues

Unsupported browsers: Microsoft Edge (original), Microsoft Internet Explorer, Apple Safari 12 and older

GoToMeeting

The GoToMeeting web conferencing product is also available to Michener faculty for online meetings, lectures and labs.

System Requirements for GoToMeeting:

  1. System Requirements for Attendees

Pre-session checklist:

  1. Have a USB headset with microphone
  2. Ensure your Headset is selected as the default input (microphone) and output (speakers) device
    Windows 10: Configuring Audio Devices for Web Conferencing in Windows 10 (PDF)
    Mac OS: Dock > System Preferences > Sound > Output (select headset) > Input (select headset)
  3. Where possible, for the most stable connectivity, use a hard-wired Internet connection
  4. Supported browsers: Google Chrome, Mozilla Firefox, Microsoft Edge (Chromium), Apple Safari 13 or greater

Joining a GoToMeeting Session:

To participate in a GoToMeeting session, your Instructor will post a session link with the meeting ID number in an announcement in a Blackboard course or forward it to students via e-mail.

  1. How to Join a Meeting
  2. How to Join a Meeting (Video Demonstration)

Troubleshooting Information:

  1. Test Your Microphone and Speakers
  2. Test Your Webcam
  3. Audio Help and FAQ