Blackboard Support

How Do I Access Blackboard?

Blackboard Learn is the platform The Michener Institute uses to host all of its online courses for Full-Time and Continuing Education programs.

Logging into Blackboard

1st Year students:

  1. First, ensure you can log into your Michener Outlook e-mail account using multi-factor authentication
  2. On the Michener Blackboard login screen (https://michener.blackboard.com), click the drop-down menu Sign-in with third party account and select Login with SSO
  3. If you are already logged into your Michener Outlook e-mail via the web app, you will be taken directly to your Blackboard account (the My Institution screen) without further action. Otherwise;
  4. On the Microsoft login screen, input the user name and password you received from Michener’s Registrar (multi-factor authentication required)

Returning Students, Staff and Faculty:

  • On Michener’s Blackboard login screen (https://michener.blackboard.com/), please continue to use the existing user name and password fields with your existing information

Continuing Education Students and Instructors:

  • On Michener’s Blackboard login screen (https://michener.blackboard.com/), please continue to use the existing user name and password fields with your existing information

Getting Help With Your User Name and Password:

Getting Help With Blackboard

Michener Blackboard Support

Blackboard Support Hours of Operation:
Monday to Friday 9:00am – 9:00pm
Weekends 9:00am – 5:00pm
E-mail: bbsupport@michener.ca

**Michener’s Blackboard Support service can only assist with technical issues related to Blackboard

IMPORTANT! When submitting an email request to Blackboard Support, please ensure that you provide:

  • Your full name and Blackboard user name
  • Your student ID number
  • Details of the problem you are experiencing, including error messages, steps the support staff can take to re-create the problem, a screen cap image of the problem

Note: Your inquiry will be acknowledged as soon as possible on the day it is received

**1st year students beginning their programs in September 2021: refer to How do I access Blackboard? for password reset information

Getting Help With Outlook e-mail and other Michener Services:
Contact Michener’s Help Desk at 416-596-3101 x.3369 during regular business hours or via email helpdesk@michener.zendesk.com

Recommended Software

Browser Support and Associated Technology

  1. Browser Support for Blackboard Learn
    Microsoft Windows: Mozilla Firefox*, Google Chrome*, Microsoft Edge (Chromium)
    Mac OS: Apple Safari, Mozilla Firefox*, Google Chrome*
    iOS and Android: Apple Safari, Mozilla Firefox, Google Chrome
    Unsupported browsers: Microsoft Internet Explorer, Microsoft Edge (original), Apple Safari 12 or older
    *Michener recommends Mozilla Firefox and Google Chrome for both Windows and Mac OS
  2. Adobe Acrobat Reader
  3. VLC Player (free to download media player)
  4. USB headset with microphone (for courses where web conferencing will be used)
  5. Blackboard App for Students (free download for iOS and Android)
    **The Blackboard App for Students does not support all tools or content types; some content will require the use of a mobile browser on mobile devices
  6. Blackboard App for Instructors (free download for iOS and Android)
    **The Blackboard App for Instructors does not support all tools or content types; some content will require the use of a mobile browser on mobile devices

Resources for Students and Instructors

Listed in the accordions below are a selection of video demonstrations and PDF documents available from Blackboard’s On Demand Tutorials playlist on YouTube.

Tutorial Resources for Instructors





Web Conferencing

Michener currently uses Blackboard Collaborate Ultra and GoToMeeting for web conferencing and delivery of online classes, labs and office hours.

Blackboard Collaborate Ultra

Blackboard Collaborate Ultra is a browser-based web conferencing tool that is available in all courses in Michener’s Blackboard system.

Pre-session checklist:

  1. Have a USB headset with microphone
  2. Ensure your Headset is selected as the default input (microphone) and output (speakers) device
    Windows 10: Configuring Audio Devices for Web Conferencing in Windows 10 (PDF)
    Mac OS: Dock > System Preferences > Sound > Output (select headset) > Input (select headset)
  3. Use a hard-wired Internet connection for stable connectivity
  4. Supported browsers: Google Chrome, Mozilla Firefox, Microsoft Edge (Chromium), Apple Safari 13 or greater

Joining a Blackboard Collaborate Session:

Blackboard Collaborate sessions are accessed from your course in Blackboard. Your course Instructor may send you a link to the session via e-mail. You can use the Blackboard App for Students on a mobile device to access a Blackboard Collaborate. Note: The Blackboard Collaborate experience in the Blackboard App is limited. A desktop/laptop computer is recommended for session participation.

Getting Started in a Blackboard Collaborate Session:

  1. Blackboard Collaborate Video Tour
  2. Set up your audio and video
  3. Be seen and be heard
  4. Audio and network icons

Blackboard Collaborate Best Practices:

  1. Best Practices for Web Conference Participation (PDF)

Troubleshooting Information:

  1. Google Chrome
  2. Mozilla Firefox
  3. Microsoft Edge (Chromium)
  4. Apple Safari
  5. Network Connection Issues

Unsupported browsers: Microsoft Edge (original), Microsoft Internet Explorer, Apple Safari 12 and older

GoToMeeting

The GoToMeeting web conferencing product is also available to Michener faculty for online meetings, lectures and labs.

System Requirements for GoToMeeting:

  1. System Requirements for Attendees

Pre-session checklist:

  1. Have a USB headset with microphone
  2. Ensure your Headset is selected as the default input (microphone) and output (speakers) device
    Windows 10: Configuring Audio Devices for Web Conferencing in Windows 10 (PDF)
    Mac OS: Dock > System Preferences > Sound > Output (select headset) > Input (select headset)
  3. Use a hard-wired Internet connection for stable connectivity
  4. Supported browsers: Google Chrome, Mozilla Firefox, Microsoft Edge (Chromium), Apple Safari 13 or greater

Joining a GoToMeeting Session:

Your Instructor will post a session link with the meeting ID number in an announcement in a Blackboard course or forward it to students via e-mail.

  1. How to Join a Meeting
  2. How to Join a Meeting (Video Demonstration)

Troubleshooting Information:

  1. Test Your Microphone and Speakers
  2. Test Your Webcam
  3. Audio Help and FAQ