Quality Management Systems: Introduction

Course Information

Course Code


Instruction Method

Online – login information will be emailed on the course start date




12 weeks - 48 credit hours


Mary Fountas & Judy Sherman-Jones

Learner Outcomes

Explore the fundamental principles of Quality Management in a Clinical Laboratory setting, to ensure the Clinical Laboratory meets customer and regulatory requirements through continuous improvement.

This introductory course provides the basis for QMS fundamentals which are applied in the remainder of the courses within the Clinical Laboratory Quality Management Program.

Upon completion of the course, the student will be able to:

  • Interpret ISO (International Standards Organization and CLSI (Clinical Laboratory Standards Institute) Quality Management System requirements and models
  • Recognize the roles and responsibilities of Leadership in a Quality Management System
  • Recognize the roles and responsibilities of a Quality Manager
  • Recognize the importance of customer focus
  • Understand the reporting relationships and structure required to support a Quality Management System and continuous improvement
  • Perform a gap analysis of current status against a preferred model
  • Establish effective document and record control systems
  • Develop a quality manual
  • Write policy, process and procedure documents


Evaluation Method

Written assignments, online chats, discussion board postings

Intended For

Healthcare professionals interested in quality management


It is recommended that students obtain this text book prior to starting the course. Students are responsible for acquiring course text books.

Westcott, Russell T. (Ed.). (2013). The Certified Manager of Quality / Organizational Excellence Handbook. (Fourth Edition). Milwaukee (WI): Quality Management Division, American Society for Quality, ASQ Quality Press. ISBN 978-0-87389-861-4 (www.asq.org)

QMS01-A4 Quality Management System: A Model for Laboratory Services; Approved Guideline—Fourth Edition, June 2011(www.clsi.org).

Quality Management Systems: Introduction is part of the Clinical Laboratory Quality Manager Graduate Certificate Program.

Certificate Program

Clinical Laboratory Quality Manager Graduate Certificate Program

Quality Management Systems: Introduction (INQM110) – Continuing Education


CodeCourse TitleFormatTuitionDate(s)Register ByAvailability
INQM110-1Quality Management Systems: IntroductionOnline$699.00Jan-16-2017 to Apr-07-2017Jan-09-2017Open