Quality Management Systems: Introduction
Online – login information will be emailed on the course start date
12 weeks - 48 credit hours
Mary Fountas & Judy Sherman-Jones
Explore how to develop and ensure medical laboratory services meet regulatory needs through continuous improvement with this introductory course to Quality Management Systems.
Upon completion of the course, the student will be able to:
- Select an appropriate Quality Management Model for use in the workplace
- Recognize the roles and responsibilities of Senior Management in a Quality Management System
- Perform a gap analysis of current status against a preferred model
- Prepare the terms of reference for a Quality Council
- Establish effective document and record control systems
- Develop a quality manual
- Write policy, process and procedure documents
- Develop a system for determining customer needs
- Develop a mechanism for measuring satisfaction with services provided
Written assignments, online chats, discussion board postings
Healthcare professionals interested in quality management
It is recommended that students obtain this text book prior to starting the course. Students are responsible for acquiring course text books.
Westcott, Russell T. (Ed.). (2013). The Certified Manager of Quality / Organizational Excellence Handbook. (Fourth Edition). Milwaukee (WI): Quality Management Division, American Society for Quality, ASQ Quality Press. ISBN 978-0-87389-861-4 (www.asq.org)
QMS01-A4 Quality Management System: A Model for Laboratory Services; Approved Guideline—Fourth Edition, June 2011(www.clsi.org).
Quality Management Systems: Introduction is part of the Clinical Laboratory Quality Manager Graduate Certificate Program.
Quality Management Systems: Introduction (INQM110) – Continuing Education
|Code||Course Title||Format||Tuition||Date(s)||Register By||Availability|
|INQM110-1||Quality Management Systems: Introduction||Online||$699.00||Jan-16-2017 to Apr-07-2017||Jan-09-2017||Open|