Quality Management Systems: Introduction

Course Information

Course Code


Instruction Method

Online – login information will be emailed on the course start date




12 weeks - 48 credit hours


Mary Fountas & Judy Sherman-Jones

Learner Outcomes

Explore how to develop and ensure medical laboratory services meet regulatory needs through continuous improvement with this introductory course to Quality Management Systems.

Upon completion of the course, the student will be able to:

  • Select an appropriate Quality Management Model for use in the workplace
  • Recognize the roles and responsibilities of Senior Management in a Quality Management System
  • Perform a gap analysis of current status against a preferred model
  • Prepare the terms of reference for a Quality Council
  • Establish effective document and record control systems
  • Develop a quality manual
  • Write policy, process and procedure documents
  • Develop a system for determining customer needs
  • Develop a mechanism for measuring satisfaction with services provided


Evaluation Method

Written assignments, online chats, discussion board postings

Intended For

Healthcare professionals interested in quality management


It is recommended that students obtain this text book prior to starting the course. Students are responsible for acquiring course text books.

Westcott, Russell T. (Ed.). (2013). The Certified Manager of Quality / Organizational Excellence Handbook. (Fourth Edition). Milwaukee (WI): Quality Management Division, American Society for Quality, ASQ Quality Press. ISBN 978-0-87389-861-4 (www.asq.org)

QMS01-A4 Quality Management System: A Model for Laboratory Services; Approved Guideline—Fourth Edition, June 2011(www.clsi.org).

Quality Management Systems: Introduction is part of the Clinical Laboratory Quality Manager Graduate Certificate Program.

Certificate Program

Clinical Laboratory Quality Manager Graduate Certificate Program

Quality Management Systems: Introduction (INQM110) – Continuing Education


CodeCourse TitleFormatTuitionDate(s)Register ByAvailability
INQM110-1Quality Management Systems: IntroductionOnline$699.00Jan-16-2017 to Apr-07-2017Jan-09-2017Open