Learner Outcomes

This online course is designed to aid health care professionals in developing an essential understanding of human behaviour and its applications to effective patient relations and care.

Effective communication strategies, conflict resolution, professionalism and ethics, stress management, temperament, aging and human development, altered body image, death, dying and grief, abuse and harassment and legal aspects of health care are presented in the context of case studies and problem solving activities.

Course Objectives

Upon successful completion of the course, the Learner will be able to discuss and explain the aspects of:

• The psychological and sociological implications of stress.
• The causes, manifestations, and strategies for coping and preventing burnout.
• The impact of non-verbal communication relating to healthcare practice.
• Conflict management strategies and how they may be applied effectively.
• Maslow’s Hierarchy of needs and the characteristics of Normal Human Development
• The role of the health care provider in relation to patients with altered body image.
• Clinical and cultural attitudes toward death
• The medical management of the dying patient
• Abuse and harassment in the health care setting
• Law as they pertain to medical technologists and technicians
• The importance of, and what constitutes, competent documentation of patient records.
• The actions that must be taken when errors occur and how to prevent errors
• The steps in ethical decision making

Evaluation Method

Online assignments, final exam.

Intended For

Anyone working or preparing to work in healthcare

Note:

Requirement for Mohawk’s MLA/T program

You will access readings, graded lesson assignments, and the final examination online.