Learner Outcomes

Explore the fundamental principles of Quality Management in a Clinical Laboratory setting, to ensure the Clinical Laboratory meets customer and regulatory requirements through continuous improvement.

This introductory course provides the basis for QMS fundamentals which are applied in the remainder of the courses within the Quality Manager Program.

Upon completion of the course, the student will be able to:

• Learn about the quality gurus and their philosophies of quality
• Recognize the roles and responsibilities of Leadership in a Quality Management System
• Recognize the roles and responsibilities of a Quality Manager
• Recognize the importance of customer focus
• Understand the reporting relationships and structure required to support a Quality Management System and continuous improvement
• Interpret Quality Management System Requirements
• Perform a gap analysis of current status against a preferred model
• Recognize effective document and record control systems

 

Evaluation Method

Written assignments, online chats, discussion board postings

Intended For

Healthcare professionals interested in quality management

Note:

It is recommended that students obtain this text book prior to starting the course. Students are responsible for acquiring course text books.

Westcott, Russell T. (Ed.). (2013). The Certified Manager of Quality / Organizational Excellence Handbook. (Fourth Edition). Milwaukee (WI): Quality Management Division, American Society for Quality, ASQ Quality Press. ISBN 978-0-87389-861-4 (www.asq.org)

CLSI QMS01-04 Quality Management System: A Model for Laboratory Services; Approved Guideline—Fourth Edition, June 2011(www.clsi.org).

Quality Management Systems: Introduction is part of the Quality Manager Certificate Program.