Quality Management Systems: Measurement, Analysis and Improvement
Course Information
Course Code
MEQM110
Instruction Method
Online – login information will be emailed on the course start date
Fee
Domestic: $952 International: $1190
Length
12 weeks – 4.8 CEU
Instructor(s)
Judy Sherman-Jones
Learner Outcomes
Measuring and monitoring the output of a process and comparing it to customer expectations forms the basis of performance measurements.
Course Objectives
Upon completion of this course, the student will be able to:
• Identify and document a non-conformance
• Review the elements of an occurrence management program
• Identify an opportunity for improvement in the workplace and use quality tools to make changes that will result in improvement
• Review best practices for internal and external assessment programs
• Prepare an audit checklist
• Review data and prepare a Quality Management System Report
Evaluation Method
Written assignments, online chats, discussion board postings
Intended For
Healthcare professionals interested in quality management
Note:
It is recommended that students obtain this text book prior to starting the course. Students are responsible for acquiring course textbooks.
Westcott, Russell T. (Ed.). (2013). The Certified Manager of Quality / Organizational Excellence Handbook. (Fourth Edition). Milwaukee (WI): Quality Management Division, American Society for Quality, ASQ Quality Press. ISBN 978-0-87389-861-4 (www.asq.org)
QMS01-A4 Quality Management System: A Model for Laboratory Services; Approved Guideline—Fourth Edition, June 2011(www.clsi.org)
Quality Management Systems: Measurement, Analysis and Improvement is part of the Quality Management Certificate.
Text Book
Certificate Program
Quality Management Systems: Measurement, Analysis and Improvement (MEQM110) – Continuing Education
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