Quality Management Systems: Measurement, Analysis and Improvement
Course Information
Course Code
MEQM110
Instruction Method
Online – login information will be emailed on the course start date
Fee
Domestic: $952 International: $1190
Length
12 weeks – 4.8 CEU
Instructor(s)
Judy Sherman-Jones
Learner Outcomes
Measuring and monitoring the output of a process and comparing it to customer expectations forms the basis of performance measurements.
Course Objectives
Upon completion of this course, the student will be able to:
• Identify and document a non-conformance
• Review the elements of an occurrence management program
• Identify an opportunity for improvement in the workplace and use quality tools to make changes that will result in improvement
• Review best practices for internal and external assessment programs
• Prepare an audit checklist
• Review data and prepare a Quality Management System Report
Evaluation Method
Written assignments, online chats, discussion board postings
Intended For
Healthcare professionals interested in quality management
Note:
It is recommended that students obtain this text book prior to starting the course. Students are responsible for acquiring course textbooks.
Westcott, Russell T. (Ed.). (2013). The Certified Manager of Quality / Organizational Excellence Handbook. (Fourth Edition). Milwaukee (WI): Quality Management Division, American Society for Quality, ASQ Quality Press. ISBN 978-0-87389-861-4 (www.asq.org)
QMS01-A4 Quality Management System: A Model for Laboratory Services; Approved Guideline—Fourth Edition, June 2011(www.clsi.org)
Quality Management Systems: Measurement, Analysis and Improvement is part of the Quality Management Certificate.
Text Book
Certificate Program
Quality Management Systems: Measurement, Analysis and Improvement (MEQM110) – Continuing Education
Registration instructions:
- Select button “View Available Sections and Registration”
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- Once payment has been processed, registration is complete.
COVID Vaccine Requirement:
Proof of full vaccination (2 doses) for all learners is required for all onsite attendance at Michener. Fully online courses do not require proof of vaccination.
Instructions to upload proof of COVID vaccination to Self Service
