Quality Management Systems: Measurement, Analysis and Improvement

Course Information

Course Code


Instruction Method

Online – login information will be emailed on the course start date


Domestic: $898
International: $1167


12 weeks – 4.8 CEU


Judy Sherman-Jones

Learner Outcomes

Measuring and monitoring the output of a process and comparing it to customer expectations forms the basis of performance measurements.

Course Objectives

Upon completion of this course, the student will be able to:

• Identify and document a non-conformance
• Review the elements of an occurrence management program
• Identify an opportunity for improvement in the workplace and use quality tools to make changes that will result in improvement
• Review best practices for internal and external assessment programs
• Prepare an audit checklist
• Review data and prepare a Quality Management System Report

Evaluation Method

Written assignments, online chats, discussion board postings

Intended For

Healthcare professionals interested in quality management


It is recommended that students obtain this text book prior to starting the course. Students are responsible for acquiring course textbooks.

Westcott, Russell T. (Ed.). (2013). The Certified Manager of Quality / Organizational Excellence Handbook. (Fourth Edition). Milwaukee (WI): Quality Management Division, American Society for Quality, ASQ Quality Press. ISBN 978-0-87389-861-4 (www.asq.org)

QMS01-A4 Quality Management System: A Model for Laboratory Services; Approved Guideline—Fourth Edition, June 2011(www.clsi.org)

Quality Management Systems: Measurement, Analysis and Improvement is part of the Quality Management Certificate.

Text Book

Not included in course fee. Please see special note below.

Certificate Program

Quality Management Certificate Program

Quality Management Systems: Measurement, Analysis and Improvement (MEQM110) – Continuing Education

Registration instructions:

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COVID Vaccine Requirement:

Proof of full vaccination (2 doses) for all learners is required for all onsite attendance at Michener.
Fully online courses do not require proof of vaccination.

Instructions to upload proof of COVID vaccination to Self Service