Learner Outcomes

Establish how to develop the resources required for implementing a Quality Management System.

Course Objectives

• Recognize effective orientation and training programs
• Recognize effective continuing education programs
• Conduct appropriate training in Quality Management Systems
• Guide the establishment of effective competency assessment programs
• Guide the establishment of appropriate performance appraisal systems
• Describe how appropriate Human Resource records are maintained
• Guide the establishment of a program to ensure standards for facilities, safety and environmental conditions are met
• Guide the establishment of a process for routine maintenance to keep the facility in a functional and safe condition
• Develop a mechanism for validating before use that equipment performs as intended
• Prepare an equipment management plan

Evaluation Method

Written assignments, online chats, discussion board postings

Intended For

Healthcare professionals interested in quality management

Note:

It is recommended that students obtain this text book prior to starting the course. Students are responsible for acquiring course textbooks.

Westcott, Russell T. (Ed.). (2013). The Certified Manager of Quality / Organizational Excellence Handbook. (Fourth Edition). Milwaukee (WI): Quality Management Division, American Society for Quality, ASQ Quality Press. ISBN 978-0-87389-861-4 (www.asq.org)

QMS01-A4 Quality Management System: A Model for Laboratory Services; Approved Guideline—Fourth Edition, June 2011(www.clsi.org)

Quality Management Systems: Resource Management is part of the Quality Manager Certificate Program.