Quality Management Systems: Resource Management

Course Information

Course Code


Instruction Method

Online – login information will be emailed on the course start date


Domestic: $898
International: $1167


12 weeks – 4.8 CEU


Judy Sherman-Jones

Learner Outcomes

Establish how to develop the resources required for implementing a Quality Management System.

Course Objectives

• Recognize effective orientation and training programs
• Recognize effective continuing education programs
• Conduct appropriate training in Quality Management Systems
• Guide the establishment of effective competency assessment programs
• Guide the establishment of appropriate performance appraisal systems
• Describe how appropriate Human Resource records are maintained
• Guide the establishment of a program to ensure standards for facilities, safety and environmental conditions are met
• Guide the establishment of a process for routine maintenance to keep the facility in a functional and safe condition
• Develop a mechanism for validating before use that equipment performs as intended
• Prepare an equipment management plan

Evaluation Method

Written assignments, online chats, discussion board postings

Intended For

Healthcare professionals interested in quality management


It is recommended that students obtain this text book prior to starting the course. Students are responsible for acquiring course textbooks.

Westcott, Russell T. (Ed.). (2013). The Certified Manager of Quality / Organizational Excellence Handbook. (Fourth Edition). Milwaukee (WI): Quality Management Division, American Society for Quality, ASQ Quality Press. ISBN 978-0-87389-861-4 (www.asq.org)

QMS01-A4 Quality Management System: A Model for Laboratory Services; Approved Guideline—Fourth Edition, June 2011(www.clsi.org)

Quality Management Systems: Resource Management is part of the Quality Management Certificate Program.

Text Book

Not included in course fee. Please see special note below.

Certificate Program

Quality Management Certificate Program

Quality Management Systems: Resource Management (RMQM110) – Continuing Education

Registration instructions:

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COVID Vaccine Requirement:

Proof of full vaccination (2 doses) for all learners is required for all onsite attendance at Michener.
Fully online courses do not require proof of vaccination.

Instructions to upload proof of COVID vaccination to Self Service