Situational Awareness and Verbal De-escalation

Course Information

Course Code


Instruction Method

In class


Please see below


4 hours- 9am-1pm


Aideen Carroll and Brittany Jenkins

Course Objectives

This workshop will empower frontline healthcare professionals to manage escalating or threatening situations in a manner that will prevent harm to themselves or their patients. In this 4 hour session you will learn effective strategies for de-escalating a situation, including the three domains of situational awareness , the ten domains of verbally de-escalating an agitated person and communication intervention techniques.

Upon successful completion of the workshop activities, the learner will be able to:

  • Define “situational awareness”
  • Identify  the three domains of “situational awareness”
  • Apply the three domains of “situational awareness” to daily practice
  • Identify the ten domains of Verbal De-escalation
  • Describe “active listening” and communication techniques

Intended For

Frontline healthcare professions and administrative staff who interact directly with patients


Text Book



The Michener Institute of Education at UHN- St Patrick Campus, 222 St Patrick Street, Toronto, ON M5T 1V4

Certificate Program

Michener Certificate of Completion

What our learners had to say about the workshop!

“I think this workshop should be offered multiple times a year, and made mandatory for anyone working with patients and families. The de-escalation skills are very important and can make a big difference in the outcome of a situation”

“Excellent coverage and tips provided!”

“Truly an exceptional team teaching a very important skills for each one of us. Kudos!”

“Both [facilitators] were very knowledgeable and able to provide answers in a way that was easy to understand”

“With regards to the question: The facilitator(s) created a safe, non-judgmental learning environment, one participants left a comment stating “They were excellent in this regard”

“Examples from the class enhanced the experience”

“Both facilitators were very experienced and the examples they provided made the material come to life”


CodeCourse TitleFormatTuitionDate(s)Register ByAvailability
SAWA100-WX2Workshop$119.00Mar-13-2020 to Mar-13-2020Closed
SAWA100-SX1Workshop$119.00Jul-24-2020 to Jul-24-2020Open