Situational Awareness & Verbal De-escalation
Course Information
Course Code
SAWA100
Instruction Method
Virtual (online) with simulations of interactions & conversations for discussion. The simulation involves the interaction between an upset family member of an elderly patient and a healthcare provider. The facilitator will debrief and discuss the interaction using effective strategies for de-escalating a situation, including the three domains of situational awareness , the ten domains of verbally de-escalating an agitated person and communication intervention techniques.
Fee
Domestic $125 , International $187.50, UHN employees please email ce@michener.ca
Length
4 hours
Instructor(s)
Aideen Carroll, Brittany Jenkins and Antonia Purdy
Course Objectives
This workshop will empower frontline professionals to manage escalating or threatening situations in a manner that will prevent harm to themselves or their patients/clients. In this 4 hour session you will learn effective strategies for de-escalating a situation, including the three domains of situational awareness , the ten domains of verbally de-escalating an agitated person and communication intervention techniques.
Upon successful completion of the workshop activities, the learner will be able to:
- Define “situational awareness”
- Identify the three domains of “situational awareness”
- Apply the three domains of “situational awareness” to daily practice
- Identify the ten domains of Verbal De-escalation
- Describe “active listening” and communication techniques
Intended For
This 4 hour workshop is beneficial for all frontline professions ( healthcare providers, service providers, support staff, administrative staff ) who interact directly with people in a healthcare setting and are managing difficult conversations and interactions.
UHN employees please email : ce@michener.ca (using your UHN email) to register.
The 4 hour workshop is available by contract for large groups or organizations . Please contact ce@michener.ca for more information.
Text Book
Location
Certificate Program
Prerequisites
- Computer literacy
- Students must have access to a computer that meets the minimum system requirements, access to the Internet, and an e-mail account
- Access to and basic proficiency with a PDF reader, Microsoft Word, and Microsoft PowerPoint are also required as they are used to access course material and submit evaluation items
What our learners had to say about Situational Awareness and Verbal De-escalation (SAWA100)!
“I think this workshop should be offered multiple times a year, and made mandatory for anyone working with patients and families. The de-escalation skills are very important and can make a big difference in the outcome of a situation”
“Excellent coverage and tips provided!”
“Truly an exceptional team teaching a very important skills for each one of us. Kudos!”
“Both [facilitators] were very knowledgeable and able to provide answers in a way that was easy to understand”
“With regards to the question: The facilitator(s) created a safe, non-judgmental learning environment, one participants left a comment stating “They were excellent in this regard”
“Examples from the class enhanced the experience”
“Both facilitators were very experienced and the examples they provided made the material come to life”
COVID Vaccine Requirement:
Proof of full vaccination will be required.
Instructions to upload proof of COVID vaccination to Self Service
Registration instructions:
- Select button “View Available Sections and Registration”
- This page contains 3 boxes. Click on the “Sign In” box
- If you have a Self service account, sign in here. If you do not, then create an account.
- Select your course/section by clicking the “Add” button which will send the course to your cart.
- To move on to payment, click the blue “Register” button.
- Once payment has been processed, registration is complete.
