Situational Awareness and Verbal De-escalation-New online virtual sessions

Course Information

Course Code

SAWA100

Instruction Method

Virtual (online)

Fee

Please see below-UHN employees please email ce@michener.ca

Length

4 hours

Instructor(s)

Aideen Carroll, Brittany Jenkins and Antonia Purdy

Course Objectives

This workshop will empower frontline healthcare professionals to manage escalating or threatening situations in a manner that will prevent harm to themselves or their patients. In this 4 hour session you will learn effective strategies for de-escalating a situation, including the three domains of situational awareness , the ten domains of verbally de-escalating an agitated person and communication intervention techniques.

Upon successful completion of the workshop activities, the learner will be able to:

  • Define “situational awareness”
  • Identify  the three domains of “situational awareness”
  • Apply the three domains of “situational awareness” to daily practice
  • Identify the ten domains of Verbal De-escalation
  • Describe “active listening” and communication techniques

Intended For

Frontline healthcare professions and administrative staff who interact directly with patients.

UHN employees please email : ce@michener.ca (using your UHN email) to register.

 

Text Book

None

Location

Virtual (online) delivery of course

Certificate Program

Michener Certificate of Completion

Prerequisites

  • Computer literacy
    • Students must have access to a computer that meets the minimum system requirements, access to the Internet, and an e-mail account
    • Access to and basic proficiency with a PDF reader, Microsoft Word, and Microsoft PowerPoint are also required as they are used to access course material and submit evaluation items

What our learners had to say about Situational Awareness and Verbal De-escalation (SAWA100)!

“I think this workshop should be offered multiple times a year, and made mandatory for anyone working with patients and families. The de-escalation skills are very important and can make a big difference in the outcome of a situation”

“Excellent coverage and tips provided!”

“Truly an exceptional team teaching a very important skills for each one of us. Kudos!”

“Both [facilitators] were very knowledgeable and able to provide answers in a way that was easy to understand”

“With regards to the question: The facilitator(s) created a safe, non-judgmental learning environment, one participants left a comment stating “They were excellent in this regard”

“Examples from the class enhanced the experience”

“Both facilitators were very experienced and the examples they provided made the material come to life”

 

Courses

CodeCourse TitleFormatTuitionDate(s)Register ByAvailability
SAWA100-WX1Situational Awareness and Verbal De-escalationWorkshop$119.00Jan-21-2021 to Jan-21-2021Dec-18-2020Open
SAWA100-WX2Situational Awareness and Verbal De-escalationWorkshop$119.00Apr-23-2021 to Apr-23-2021Mar-26-2021Open
SAWA100-SX1Situational Awareness and Verbal De-escalationWorkshop$119.00Jul-26-2021 to Jul-26-2021Jun-25-2021Open