Situational Awareness and Verbal De-escalation
Course Information
Course Code
SAWA100
Instruction Method
In class
Fee
Please see below
Length
4 hours- 9am-1pm
Instructor(s)
Aideen Carroll and Brittany Jenkins
Course Objectives
This workshop will empower frontline healthcare professionals to manage escalating or threatening situations in a manner that will prevent harm to themselves or their patients. In this 4 hour session you will learn effective strategies for de-escalating a situation, including the three domains of situational awareness , the ten domains of verbally de-escalating an agitated person and communication intervention techniques.
Upon successful completion of the workshop activities, the learner will be able to:
- Define “situational awareness”
- Identify the three domains of “situational awareness”
- Apply the three domains of “situational awareness” to daily practice
- Identify the ten domains of Verbal De-escalation
- Describe “active listening” and communication techniques
Intended For
Frontline healthcare professions and administrative staff who interact directly with patients
Text Book
Location
Certificate Program
Prerequisites
None
What our learners had to say about the workshop!
“I think this workshop should be offered multiple times a year, and made mandatory for anyone working with patients and families. The de-escalation skills are very important and can make a big difference in the outcome of a situation”
“Excellent coverage and tips provided!”
“Truly an exceptional team teaching a very important skills for each one of us. Kudos!”
“Both [facilitators] were very knowledgeable and able to provide answers in a way that was easy to understand”
“With regards to the question: The facilitator(s) created a safe, non-judgmental learning environment, one participants left a comment stating “They were excellent in this regard”
“Examples from the class enhanced the experience”
“Both facilitators were very experienced and the examples they provided made the material come to life”
Courses
| Code | Course Title | Format | Tuition | Date(s) | Register By | Availability |
|---|---|---|---|---|---|---|
| SAWA100-WX1 | Workshop | $119.00 | Jan-17-2020 to Jan-17-2020 | Open |
