Course Objectives

This workshop will empower frontline healthcare professionals to manage potentially dangerous or threatening situations in a manner that will prevent harm to themselves or their patients. In this 4 hour session you will learn effective strategies fro de-escalating a situation, including the three domains of situational awareness and the ten domains of verbally de-escalating an agitated person.

Upon successful completion of the workshop activities, the learner will be able to:

• Define “situational awareness”
• Identify  the three domains of “situational awareness”
• Apply the three domains of “situational awareness” to daily practice
• Identify the ten domains of Verbal De-escalation
• Describe “active listening” and communication techniques

Intended For

Frontline healthcare professions and administrative staff who interact directly with patients