The Continuing Education withdrawal policy has been updated as of October 27th, 2020. To maintain program integrity and to ensure we have the right resources matched to student needs, the Department of Continuing Education has a strict policy on refunds for in-person and online courses.
Withdrawals from Continuing Education Courses
A completed and signed Withdrawal Request Form must be submitted to Continuing Education for all withdrawals. Withdrawals and refunds are subject to the deadlines and charges detailed in the table below. Extenuating circumstances will be reviewed on a case by case basis.
Classroom-Based
In-person Seminars/Workshops^ (Classroom-based)
| Time of Withdrawal/Transfer | Fee Refund | Transfer allowed? | Extension Permitted? |
|---|---|---|---|
| From registration to two weeks before start date | Refund minus $75 (BLS – Refund minus $15) |
Yes with payment of applicable service charge | No |
| Up to 4 days before the course date | No refund – except under extenuating circumstances and signed request is accompanied by appropriate supporting documentation. | Yes with payment of applicable service charge | No |
| Within 4 days of the course start date | No refund | No | No |
| After the start date | No refund | No | No |
Hybrid Workshops^
| Time of Withdrawal/Transfer | Fee Refund | Transfer allowed? | Extension Permitted? |
|---|---|---|---|
| From start date of course to two weeks before selected workshop date | No refund | Yes – without penalty | No |
| Within 2 weeks of selected workshop date | No refund | Yes with payment of $75 service charge | No |
| No show for selected workshop | No refund | Yes with payment of $75 service charge | No |
Online-Self-Study
Online – Self Study (Continuous enrollment)*
| Time of Withdrawal/Transfer | Fee Refund | Transfer allowed? | Extension Permitted? |
|---|---|---|---|
| Prior to receiving online access | Refund minus $75 | No | No – You have 6 months from course start date to complete the course |
| After receiving online access | No refund | No | No – You have 6 months from course start date to complete the course |
Online-Facilitated
Online – Facilitated (fixed enrollment)^
| Time of Withdrawal/Transfer | Fee Refund | Transfer allowed? | Extension Permitted? |
|---|---|---|---|
| From registration date up to start date | Refund minus $75 | Yes with payment of $75 service charge | Yes for assignments. No for the course. |
| After the start date | No refund | No | Yes for assignments. No for the course. |
Note: Withdrawal request form must be submitted a minimum of 10 days prior to end of course date.
Diabetes Educator Certificate Program – Workshops are mandatory. The student must attend the workshop date associated with the enrolled cohort and cannot defer workshop attendance to another cohort.
# Start date is considered to be the day of online access to the course (i.e. when Michener sends login information via email)
^start date is considered to be the first scheduled date of course/seminar/workshop
PLEASE NOTE: If eligible for a refund, a $75 service charge will be applied ($15 for BLS courses). For security reasons, the refund will be applied to the original method of payment. We cannot apply the credit to a different account. Refunds require a minimum of 2 – 4 weeks to be processed.
Important: Prerequisites
It is your responsibility to ensure that you meet course prerequisites. The Michener Institute will not be responsible for reimbursing any expenses incurred should you not be able to take a course as a result of not meeting the criteria.
Postponement or Cancellation of Continuing Education Courses
The Michener Institute reserves the right to postpone or cancel courses. We will make every effort to notify participants by telephone and email, so please include both your home and business numbers as well as your email upon registration. Should we have to cancel a course, you will receive a refund of your tuition fees if eligible; any other expenses incurred are your responsibility.
Failures and Re-takes:
No refund will be given if a candidate is unsuccessful in the course. An unsuccessful candidate must register and pay full registration fee in order to re-take the course.
