Learner Outcomes

Explore how to develop and manage the processes required for producing examination results.

Course Objectives

• Understand how to set up a system to qualify and select vendors
• Establish a system to receive, inspect and/or test, accept and store incoming materials
• Prepare an inventory management plan
• Set up an internal quality control program
• Apply the basic concepts of change management
• Develop a process validation plan for a new or changed process
• Maintain confidentiality and privacy of patient-related information
• Develop a mechanism to protect data integrity
• Develop a means for availability of data in case of downtime

Evaluation Method

Written assignments, online chats, discussion board postings

Intended For

Healthcare professionals interested in quality management

Note:

It is recommended that students obtain this text book prior to starting the course. Students are responsible for acquiring course textbooks.

Westcott, Russell T. (Ed.). (2013). The Certified Manager of Quality / Organizational Excellence Handbook. (Fourth Edition). Milwaukee (WI): Quality Management Division, American Society for Quality, ASQ Quality Press. ISBN 978-0-87389-861-4 (www.asq.org)

QMS01-A4 Quality Management System: A Model for Laboratory Services; Approved Guideline—Fourth Edition, June 2011(www.clsi.org)

Quality Management Systems: Process Management is part of the Quality Manager Certificate Program.