Quality Management Systems: Process Management

Course Information

Course Code


Instruction Method

Online – login information will be emailed on the course start date


Domestic: $898
International: $1167


12 weeks – 4.8 CEU


Judy Sherman-Jones

Learner Outcomes

Explore how to develop and manage the processes required for producing examination results.

Course Objectives

• Understand how to set up a system to qualify and select vendors
• Establish a system to receive, inspect and/or test, accept and store incoming materials
• Prepare an inventory management plan
• Set up an internal quality control program
• Apply the basic concepts of change management
• Develop a process validation plan for a new or changed process
• Maintain confidentiality and privacy of patient-related information
• Develop a mechanism to protect data integrity
• Develop a means for availability of data in case of downtime

Evaluation Method

Written assignments, online chats, discussion board postings

Intended For

Healthcare professionals interested in quality management


Westcott, Russell T. (Ed.). (2013). The Certified Manager of Quality / Organizational Excellence Handbook. (Fourth Edition). Milwaukee (WI): Quality Management Division, American Society for Quality, ASQ Quality Press. ISBN 978-0-87389-861-4 (www.asq.org)

QMS01-A4 Quality Management System: A Model for Laboratory Services; Approved Guideline—Fourth Edition, June 2011(www.clsi.org)

Quality Management Systems: Process Management is part of the Quality Management Certificate Program.


Text Book

It is recommended that students obtain this text book prior to starting the course. Students are responsible for acquiring course textbooks. Please look at the note section ABOVE for more information.

Certificate Program

Quality Management Certificate Program

Quality Management Systems: Process Management (PMQM110) – Continuing Education

Registration instructions:

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COVID Vaccine Requirement:

Proof of full vaccination (2 doses) for all learners is required for all onsite attendance at Michener.
Fully online courses do not require proof of vaccination.

Instructions to upload proof of COVID vaccination to Self Service