Quality Management Systems: Measurement, Analysis and Improvement

Course Information

Course Code


Instruction Method

Online – login information will be emailed on the course start date




12 weeks – 48 credit hours


Mary Fountas & Judy Sherman-Jones

Learner Outcomes

Measuring and monitoring the output of a process and comparing it to customer expectations forms the basis of performance measurements.

Course Objectives

Upon completion of this course, the student will be able to:

• Identify and implement quality indicators
• Develop an internal audit program
• Prepare an audit checklist
• Identify and document a non-conformance
• Develop an occurrence management program
• Identify an opportunity for improvement in the workplace and use quality tools to make changes that will result in improvement
• Review data and prepare a Quality Management System Report

Evaluation Method

Written assignments, online chats, discussion board postings

Intended For

Healthcare professionals interested in quality management


It is recommended that students obtain this text book prior to starting the course. Students are responsible for acquiring course textbooks.

Westcott, Russell T. (Ed.). (2013). The Certified Manager of Quality / Organizational Excellence Handbook. (Fourth Edition). Milwaukee (WI): Quality Management Division, American Society for Quality, ASQ Quality Press. ISBN 978-0-87389-861-4 (www.asq.org)

QMS01-A4 Quality Management System: A Model for Laboratory Services; Approved Guideline—Fourth Edition, June 2011(www.clsi.org)

Quality Management Systems: Measurement, Analysis and Improvement is part of the Clinical Laboratory Quality Manager Graduate Certificate.

Text Book

Not included in course fee. Please see special note below.

Certificate Program

Clinical Laboratory Quality Manager Graduate Certificate Program

Quality Management Systems: Measurement, Analysis and Improvement (MEQM110) – Continuing Education


CodeCourse TitleFormatTuitionDate(s)Register ByAvailability
MEQM110-1Quality Management Systems - Measurement, Analysis & ImprovementOnline$699.00May-01-2017 to Jul-21-2017Apr-24-2017Open