Quality Management Systems: Process Management

Course Information

Course Code


Instruction Method

Online – login information will be emailed on the course start date




12 weeks – 48 credit hours


Mary Fountas & Judy Sherman-Jones

Learner Outcomes

Explore how to develop and manage the processes required for producing examination results.

Course Objectives

• Establish a system to qualify and select vendors
• Establish a system to receive, inspect and/or test, accept and store incoming materials
• Prepare an inventory management plan
• Set up an internal quality control program
• Establish a method of external assessment for all analytical procedures
• Develop a process validation plan for a new or changed process
• Maintain confidentiality and privacy of patient-related information
• Develop a mechanism to protect data integrity
• Develop a means for availability of data in case of downtime

Evaluation Method

Written assignments, online chats, discussion board postings

Intended For

Healthcare professionals interested in quality management


It is recommended that students obtain this text book prior to starting the course. Students are responsible for acquiring course textbooks.

Westcott, Russell T. (Ed.). (2013). The Certified Manager of Quality / Organizational Excellence Handbook. (Fourth Edition). Milwaukee (WI): Quality Management Division, American Society for Quality, ASQ Quality Press. ISBN 978-0-87389-861-4 (www.asq.org)

QMS01-A4 Quality Management System: A Model for Laboratory Services; Approved Guideline—Fourth Edition, June 2011(www.clsi.org)

Quality Management Systems: Process Management is part of the Clinical Laboratory Quality Manager Graduate Certificate Program.


Text Book

Not included in course fee. Please see special note below.

Certificate Program

Clinical Laboratory Quality Manager Graduate Certificate Program

Quality Management Systems: Process Management (PMQM110) – Continuing Education


CodeCourse TitleFormatTuitionDate(s)Register ByAvailability
PMQM110-1Quality Management Systems: Process ManagementOnline$699.00Sep-06-2016 to Nov-25-2016Aug-29-2016Closed