Quality Management Systems: Resource Management

Course Information

Course Code


Instruction Method

Online – login information will be emailed on the course start date


See below


12 weeks – 48 credit hours


Mary Fountas & Judy Sherman-Jones

Learner Outcomes

Establish how to develop the resources required for implementing a Quality Management System.

Course Objectives

• Create effective job descriptions and describe an effective hiring process
• Develop effective orientation and training programs
• Develop effective continuing education programs
• Conduct appropriate training in Quality Management Systems
• Guide the establishment of effective competency assessment programs
• Guide the establishment of appropriate performance appraisal systems
• Describe how appropriate Human Resource records are maintained
• Establish a program to ensure standards for facilities, safety and environmental conditions are met
• Establish a process for routine maintenance to keep the facility in a functional and safe condition
• Develop a mechanism for validating before use that equipment performs as intended
• Prepare an equipment management plan

Evaluation Method

Written assignments, online chats, discussion board postings

Intended For

Healthcare professionals interested in quality management


It is recommended that students obtain this text book prior to starting the course. Students are responsible for acquiring course textbooks.

Westcott, Russell T. (Ed.). (2013). The Certified Manager of Quality / Organizational Excellence Handbook. (Fourth Edition). Milwaukee (WI): Quality Management Division, American Society for Quality, ASQ Quality Press. ISBN 978-0-87389-861-4 (www.asq.org)

QMS01-A4 Quality Management System: A Model for Laboratory Services; Approved Guideline—Fourth Edition, June 2011(www.clsi.org)

Quality Management Systems: Resource Management is part of the Clinical Laboratory Quality Manager Graduate Certificate Program.


Text Book

Not included in course fee. Please see special note below.

Certificate Program

Clinical Laboratory Quality Manager Graduate Certificate Program

Quality Management Systems: Resource Management (RMQM110) – Continuing Education


CodeCourse TitleFormatTuitionDate(s)Register ByAvailability
RMQM110-800Quality Management Systems: Resource ManagementOnline$989.00Sep-05-2017 to Nov-24-2017Aug-28-2017Closed